Senior Content Strategist, Customer Success

What you’ll be doing:

• Participate in the development of the content strategy
• Independently develop and execute a content plan
• Manage end-to-end development of content with internal teams, ensuring all production deliverables are met on-time and within scope on multiple concurrent projects
• Expertly and independently communicate product messaging into accurate, targeted, and compelling content
• Work closely with the go-to-market teams, develop and write email nurtures
• Work cross-functionally with Strategic, Corporate, and Product Marketing to provide content and copywriting support
• Write and edit blogs and case studies
• Propose, implement, or lead improvements to content strategy, plan, and process
• Mentor other members of the content team
• Entrust work to other members of the content team as appropriate
• Propose new content tactics, opportunities, and audiences
• Responsible for ideation of content initiatives, OKRs, and reporting on results

What you'll bring:

• 5+ years in a content-related role
• 3+ years of enterprise software marketing experience
• Proven experience writing for technical audiences on one or more of the following topics: Coding, DevOps, Cloud Computing, IT Infrastructure, Cyber Security, or Application Security
• In-depth industry experience and knowledge in a specialty
• Proven ability to identify new audiences and opportunities, create a strategy, and execute the strategy
• Ability to use GitLab