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Senior Content Strategist, Customer Success


Customer Service & Support

IT & Telecoms Confidential
1 week ago

Job Summary

You will be responsible for showcasing GitLab’s expertise and leadership in DevOps through content that is educational, thought-provoking, and market-defining. You and your team will work with stakeholders across GitLab to provide users with end-to-end content experiences that garner trust, create source credibility, and generate customer engagement.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

What you’ll be doing:

  • Participate in the development of the content strategy
  • Independently develop and execute a content plan
  • Manage end-to-end development of content with internal teams, ensuring all production deliverables are met on-time and within scope on multiple concurrent projects
  • Expertly and independently communicate product messaging into accurate, targeted, and compelling content
  • Work closely with the go-to-market teams, develop and write email nurtures
  • Work cross-functionally with Strategic, Corporate, and Product Marketing to provide content and copywriting support
  • Write and edit blogs and case studies
  • Propose, implement, or lead improvements to content strategy, plan, and process
  • Mentor other members of the content team
  • Entrust work to other members of the content team as appropriate
  • Propose new content tactics, opportunities, and audiences
  • Responsible for ideation of content initiatives, OKRs, and reporting on results

What you'll bring:

  • 5+ years in a content-related role
  • 3+ years of enterprise software marketing experience
  • Proven experience writing for technical audiences on one or more of the following topics: Coding, DevOps, Cloud Computing, IT Infrastructure, Cyber Security, or Application Security
  • In-depth industry experience and knowledge in a specialty
  • Proven ability to identify new audiences and opportunities, create a strategy, and execute the strategy
  • Ability to use GitLab 

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