Sales Associate

NOTE: We're always looking for exceptional talent. We hire for our clients across multiple industries. Want to join Talent Grid Ghana? We'd love to hear from you.

About Talent Grid Ghana

Talent Grid Ghana is the workforce outsourcing division of People and Partners Group Ltd. We give organisations a simple way to build and run a capable team: we employ, pay and manage your staff in full compliance with the Labour Act, so you can concentrate on what you do best. We offer permanent, temporary and contract staffing, payroll outsourcing, full HR outsourcing, functional outsourcing and recruitment outsourcing. With us, you get one cost-effective, compliant source for your workforce needs, while we strategically manage the entire HR and talent acquisition process and deliver the talent and solutions that move your organisation forward.

About Our Client

A prominent fashion retailer and brand franchise operator in West Africa, managing exclusive distribution rights for some of the world's most prominent lifestyle, beauty, and apparel brands.

Job Description

Role Overview

This role is for a customer-focused, commercially driven and well-presented individual who can engage customers confidently, understand their needs and recommend the right products. The ideal candidate creates memorable shopping experiences that encourage repeat purchases and build long-term customer loyalty.

Key Responsibilities

Sales Performance and Revenue Generation

• Achieve and exceed assigned daily, weekly, and monthly sales targets.
• Engage customers and convert store visits into purchases.
• Apply upselling, cross-selling, and suggestive selling techniques.
• Promote new collections, seasonal merchandise, and promotional offers.
• Follow up on customer enquiries and purchase decisions.

Customer Service and Relationship Management

• Welcome customers professionally and identify their needs and preferences.
• Provide personalised product recommendations and styling assistance.
• Deliver exceptional customer service consistent with premium and luxury retail standards.
• Handle customer enquiries and complaints professionally.
• Build customer relationships to encourage loyalty and repeat purchases.

Product Knowledge and Brand Representation

• Develop comprehensive knowledge of products, brands, materials, sizing, and care instructions.
• Communicate product features, benefits, quality, and brand heritage effectively.
• Stay informed about new arrivals, collections, and promotions.
• Represent the company's brand image and values consistently.

Visual Merchandising and Store Presentation

• Maintain store cleanliness, organisation, and visual presentation.
• Ensure merchandise is properly displayed, arranged, and priced.
• Replenish products on the sales floor and maintain organised fitting rooms.
• Identify damaged or incorrectly displayed merchandise and report issues.

Inventory and Stock Management

• Assist with stock receiving, verification, tagging, and arrangement.
• Support stock replenishment and stocktaking activities.
• Maintain accurate stock records and assist with inventory reconciliation.
• Report stock shortages, discrepancies, damages, and suspected theft.
• Follow stock control and loss prevention procedures.

Point-of-Sale (POS) and Transaction Processing

• Process customer transactions accurately using approved POS systems.
• Verify prices, discounts, and payment details.
• Handle cash, card, and electronic payments according to company procedures.
• Issue receipts and process authorised exchanges, returns, and refunds.
• Report transaction discrepancies and POS-related issues.

Store Operations and Compliance

• Support daily store opening and closing activities.
• Comply with company policies, standard operating procedures, and safety requirements.
• Maintain punctuality, attendance, grooming, and dress code standards.
• Protect company assets, merchandise, and confidential information.
• Participate in store meetings, training sessions, and performance reviews.

Teamwork and Professional Development

• Collaborate with colleagues to achieve store sales objectives.
• Support team members during peak trading periods.
• Demonstrate professionalism, adaptability, and willingness to learn.
• Participate in coaching and product knowledge training.
• Accept constructive feedback and recommend improvements to sales performance, customer service, and store operations.

Requirements

• Minimum of an HND or bachelor's degree in any relevant discipline. Relevant training in sales, customer service, fashion merchandising or retail management is an advantage.
• At least 1–2 years experience in retail sales, customer service, or a related customer-facing role.
• Experience in fashion, footwear, accessories, beauty, lifestyle, or luxury retail is an added advantage.
• Demonstrated ability to meet sales targets and provide excellent customer service.
• Experience using Point-of-Sale (POS) systems is an advantage.
• Entry-level candidates with strong communication skills, a positive attitude, and demonstrable sales potential may also be considered.

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