Sales and Operations Supervisor

Key Responsibilities

Sales & Business Development

• Identify and pursue new business opportunities within commercial, residential, and industrial sectors.
• Prepare and present proposals, quotations, and service contracts to prospective clients.
• Conduct site inspections and assessments for potential cleaning and facility management projects.
• Develop strategies to meet and exceed monthly and annual sales targets.
• Maintain and expand relationships with existing clients to encourage contract renewals and upselling.

Operations Supervision

• Oversee day-to-day cleaning and facility management operations across assigned sites.
• Coordinate staff scheduling, deployment, and task allocation to ensure effective service delivery.
• Monitor service performance to ensure compliance with company standards and client expectations.
• Conduct regular site inspections and quality control checks.

Staff Management

• Supervise cleaning teams, site supervisors, and support staff.
• Assist in recruitment, training, and performance management of operational staff.
• Ensure staff adhere to safety procedures, operational guidelines, and company policies.
• Address staff performance issues and provide coaching where necessary.

Client Relationship Management

• Serve as the primary contact for clients regarding operational and service-related issues.
• Conduct regular client meetings to ensure satisfaction and gather feedback.
• Resolve complaints or service issues promptly and professionally.

Operational Planning & Reporting

• Prepare weekly and monthly operational and sales reports.
• Monitor operational costs, materials usage, and equipment management.
• Ensure proper inventory control for cleaning supplies and equipment.

Compliance & Safety

• Ensure adherence to workplace safety regulations and environmental standards.
• Promote safe use of cleaning chemicals and equipment.
• Ensure staff follow health and safety policies at all sites.

Key Performance Indicators (KPIs)

• Sales revenue growth
• Client retention rate
• Service quality ratings
• Operational efficiency and cost control
• Staff productivity and compliance

Qualifications & Requirements

• Bachelor’s degree or Diploma in Business Administration, Marketing, Facility Management, or related field.
• 3–5 years of experience in sales, operations, or facility management, preferably within cleaning services.
• Strong leadership and team management skills.
• Excellent negotiation, communication, and client management skills.
• Ability to multitask and manage multiple service locations.
• Proficiency in Microsoft Office and reporting tools.

Key Skills

• Sales and business development
• Operations coordination
• Client relationship management
• Leadership and supervision
• Problem-solving and decision-making
• Time management and organization

Working Conditions

• Combination of office work and frequent site visits.
• May require occasional evening or weekend supervision depending on client needs.

Salary: Attractive

Location: Accra