Sales And Marketing Executive (hospitality)

The role is responsible for sustaining existing accounts, developing new business, negotiating contracts and maintaining good relations with clients in order to meet and exceed the set targets.

• Achieve monthly budget goals and new business targets
• Set up and maintain good working relationship with all other areas of the hotel’s operations, such as Front Office, Food and Beverage, Accounting, etc.
• Prospect by telephone cold-calling to establish territories
• Establish and maintain accounts with clients.
• Follow-up with clients before, during and after the function/event/stay to ensure repeat business.
• Make reservations on behalf of clients.
• Follow-up clients who utilize property.
• Handle complaints and pass to Sales & Marketing Manager.
• Follow-up leads provided by Sales & Marketing Manager
• Research and present lost business reports at the Monthly Sales Meetings.
• Provide Sales & Marketing Manager with weekly sales report.
• Maintain familiarity with analyzed competition from other hotels which will be designated.
• Contribute to overall market plan
• React promptly to requests by the Sales & Marketing Manager for reports and other assignments.
• Negotiates new contracts and renewals in order to meet sales targets.
• Coordinates with Front Office and Food & Beverage Department for all specific guest requirements.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• Ensure that all potential and real hazards are reported and rectified immediately.

·     Performs any other duties as assigned to him/her by management.

KEY PERFORMANCE INDICATORS

• Sales Revenue
• Customer retention
• New business
• Compliance to reporting

COMPETENCY REQUIREMENTS

(i)   Academic:

·      A. degree in Marketing or any related field.

(ii)  Technical:

·      Proficiency in English language

·      Excellent analytical and organizational skills

·      Extremely high level of accuracy and attention to detail

·      Strong interpersonal skills such as leadership, communication, persuasion, motivation, loyalty and openness

·      Advanced presentation and reporting

·      Strong negotiation skills

·      Ability to attain Targets

·      Possess the ability to easy network

·      Ability to get things done

(iii) Personality:

• Able to work under pressure and complete as per a deadline
• Able to work as a team and independence
• Honest and devoted

(iv) Work experience:

Minimum of 3 years’ experience in the hospitality industry.

Only qualified candidates will be shortlisted.

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