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1 month ago

Job Summary

This position is responsible for Collection & Recovery of outstanding’s in AFCL Business functions. New Role will be in Continuation to the Role of Collection Manager for AFCL Tanzania

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 8 years

Job Description/Requirements

Overall Responsibilities:

  • Lead initiatives for development of methodologies for measurement of Collection Portfolio Management and associated models/ processes
  • Ensure timely and accurate delivery of Collection reports. Interpret the information and suggest actions for consideration by Senior Management
  • Assist the Head of Collections in carrying out the responsibilities pertaining to AFCL Entities
  • Assist the Head of Collections in enhancement and review of Collection Policies & Standards to ensure that these reflect the best practice
  • Provide requirements and design inputs, particularly regarding collection recognition, measurement, and its reporting as part of the core team for implementation of key collection risk related projects 

Key Responsibilities:

  • Monitor the collection process across all AFCL’s and provide regular collection updates on appropriate actions
  • Perform pro-active on-going collection monitoring (due & overdue) and risk management on the client as well as portfolio levels to reduce or prevent bad debt losses
  • Timely reporting of debtor performance reports, daily and monthly reports to Senior Management
  • Ensure timely and accurate reporting of debtor performance reports to Regulators and Rating Agencies
  • Tracks the rate of success of the collection process and ensure actions are taken for improvement
  • Identify problem accounts, provide regular updates to senior management and take appropriate and timely action for recovery to ensure minimum losses
  • Knowledge, understanding and compliance with all applicable regulatory and local laws and regulations that regulate the collection industry
  • Train new employees and hold training reviews for established employees
  • Support the Collection Managers to handle difficult debtors
  • Ensure employees comply with company collection policies and standard operating processes
  • Identify areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective
  •  Identify accounts requiring collection agency or legal action and coordinate action
  • Contribute to system implementation projects in the collection space (e.g. Loan Management System and Collection App) by providing requirements and design inputs, particularly with regard to collection and measurement

Desired Profile:

  • Must have detailed knowledge of collections process.
  • Must have strong negotiation and persuasion skills
  • Must have excellent verbal and written communication skills.
  • Must have excellent communication and inter-personal skills
  • Mobility – the job entails frequent and extensive travel
  • Able to source data/ perform periodic computations
  • Must have good critical thinking skills and exercise sound judgment.
  • Must have experience working with Banks/NBFC
  • Relevant years of Experience: Between 8-10 yrs of experience (overall)
  • Above 30 yrs 


  • People management and relationship skills
  • Communication &Interpersonal skills
  • Good time-management skills
  • Excellent skills in office application (especially Excel) and Presentation skills
  • Self-motivated and leadership attributes.
  • People management and relationship skills.
  • Have a hands-on attitude and approach
  • Must have strong negotiation and persuasion skills

Employment Type: Full Time

Salary Range: Attractive

Location: Accra

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