Recovery Officer

1. Background

Waltergates Ghana Limited is implementing the Informal Finance & Welfare Enterprise Cooperative  (IFWEC) Project as a structured financing and welfare programme under the Informal Sector Empowerment Platform (ISEP) platform. The project is designed to deliver disciplined project execution, portfolio management, digital collections, borrower support, welfare administration, and auditable reporting through a professional project delivery structure. The project is overseen by a Project Oversight Committee and implemented through a core management team supported by field personnel and association leadership.

2. Purpose of the Assignment

The Recovery Officer will lead arrears monitoring, collections follow-up, delinquency management, and recovery coordination under the IFWEC Project. The role is responsible for ensuring that overdue cases are identified early, acted upon promptly, and managed through structured, documented, and professional recovery processes that protect project performance and portfolio quality.

3. Objective of the Role

To minimise delinquency, improve collection discipline, and support capital protection through timely and well-managed recovery actions.

4. Scope of Work

·        Track repayment performance and maintain current visibility on delinquent accounts.

·        Coordinate early-stage collections, follow-up actions, and case escalation pathways.

·        Support recovery planning through analysis of arrears, cures, and high-risk accounts.

·        Maintain complete recovery records and provide reliable reporting for management decision-making.

·        Work with project and field teams to strengthen collections behaviour and reduce repeat default patterns.

5. Reporting and Working Relationships

·        Reports to: Project Lead

·        Supervises / coordinates: No direct line management; coordinates closely with field agents, association leaders, and borrower groups on recovery follow-up

·        Will work in close collaboration with field agents, association leaders, internal support units, and other approved partners as required.

6. Key Duties and Responsibilities

1.      Monitor repayments, missed deductions, arrears ageing, and delinquency trends across the project portfolio.

2.      Maintain a recovery tracker showing overdue accounts, actions taken, promises to pay, cure status, and escalated cases.

3.      Coordinate follow-up actions with field agents, association leaders, and group-guarantee structures.

4.      Recommend appropriate recovery pathways for overdue cases, including reminders, field visits, negotiated payment plans, and management escalation.

5.      Prepare weekly and monthly arrears and recovery reports for management review.

6.      Identify high-risk trends, repeat-default cases, and weak collection segments requiring project intervention.

7.      Ensure that all recovery actions are professional, documented, compliant, and consistent with approved procedures.

8.      Work with the Credit Officer and Project Lead to ensure that recovery lessons inform future screening, controls, and borrower support measures.

9.      Support management decisions on cases requiring special handling, restructuring recommendation, or further escalation.

7. Expected Deliverables

·        Weekly arrears tracker and recovery case register.

·        Monthly delinquency and recovery performance report.

·        Case notes and action updates for high-risk accounts.

·        Recovery scorecards by tranche, group, or association as required.

·        Inputs for management review and committee decision papers on collections and recovery issues.

8. Required Qualifications and Experience

·        Bachelor’s degree or diploma in finance, business administration, accounting, economics, law, or a related discipline.

·        At least three years of relevant experience in collections, loan recovery, delinquency management, or microfinance operations.

·        Practical experience in field-based follow-up, group-lending environments, or community-based collections is strongly preferred.

·        Good understanding of arrears ageing, collections workflows, repayment behaviour, and negotiated recovery methods.

·        Ability to prepare clear, accurate, and disciplined recovery reports.

9. Core Competencies

·        Persistence and disciplined follow-through

·        Negotiation and conflict-management skills

·        Professional judgment and case-management discipline

·        Field coordination and relationship management

·        Integrity, resilience, and ability to work under pressure

10. Performance Assessment Criteria

·        Timeliness and quality of arrears follow-up actions.

·        Recovery rate and cure rate on overdue accounts.

·        Completeness and quality of recovery documentation.

·        Reduction in unresolved delinquency and repeat-default cases.

·        Contribution to maintaining strong project collections performance.

11. General Terms and Conditions

·        Duty station: Ghana, with regular travel to project communities, association meetings, and field locations as required.

·        Contract type: full-time project engagement subject to contract terms and performance review.

·        Initial duration: recommended one-year engagement, renewable subject to project needs, performance, and management approval.

·        Probation: recommended three-month probation period.

·        Working relationships: close coordination with the Project Oversight Committee, field agents, association leaders, internal support teams, and approved programme partners.

·        Code of conduct: all officers must comply with Waltergates policies, confidentiality requirements, documentation standards, and approved project procedures.

12. Ethical and Professional Expectations

·        Maintain confidentiality of all project, borrower, partner, and operational information.

·        Comply with approved project procedures, documentation standards, and management directives.

·        Demonstrate honesty, professionalism, non-discrimination, and respect in all interactions.

·        Avoid conflicts of interest and disclose any potential conflict immediately to management.

·        Protect the reputation of Waltergates Ghana Limited and uphold good stewardship of project resources.

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