Receptionist/Office Manager
Job summary
We are seeking a highly organised, proactive, and professional Receptionist / Office Manager to support the daily operations of our growing small business. This role combines front-of-house responsibilities with office coordination, administrative support, and operational assistance. Location: Airport City, Accra. The successful candidate will be the first point of contact for clients and visitors while ensuring the smooth running of office activities. This position is ideal for someone who enjoys working in a fast-paced environment, takes initiative, and can manage multiple priorities with professionalism.
Job descriptions & requirements
Key Responsibilities
Reception & Client Support
- Serve as the first point of contact for visitors, clients, and suppliers
- Answer and direct incoming phone calls and emails professionally
- Manage appointment scheduling and meeting coordination
- Maintain a welcoming and professional reception environment
- Handle deliveries
Office Administration
- Oversee day-to-day office operations to ensure efficiency
- Maintain filing systems (physical and digital)
- Prepare basic documents and correspondence, including receipts
- Assist with document preparation and record keeping
Office Management & Operations
- Monitor and order office supplies and equipment
- Liaise with vendors, service providers, and building management
- Support travel arrangements and logistics where required
- Assist with onboarding administrative and HR tasks for new staff
- Coordinate internal meetings and support company events
Financial & Administrative Support
- Assist with invoicing and payment tracking
- Support procurement processes and supplier communications
Proposed Daily/Weekly Activities
- Open and organise reception area at the start of each day
- Manage incoming calls, enquiries, and client scheduling
- Update shared calendars
- Track office supply inventory and reorder when necessary
- Support management with administrative tasks
- Coordinate courier services and document handling
- Maintain accurate records and filing systems
- Liaise with cleaners, security, and maintenance teams
Required Skills & Qualifications
- Previous experience in administration, reception, or office management
- Strong organisational and multitasking skills
- Excellent communication and interpersonal skills
- Professional and friendly manner
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to work independently and take initiative
Preferred (but not essential)
- Experience working in a small business or startup environment
- Familiarity with digital tools (Google Workspace, scheduling software, etc.)
Personal Attributes
- Reliable and trustworthy
- Highly organised and detail-oriented
- Problem-solving mindset
- Professional presentation
- Positive attitude and willingness to learn
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