Personal Assistant

VACANCY

Division: Customer Relations Division

Department: Chief Customer Experience Office

Location: Greater Accra

Position: Personal Assistant (VACANCY REF NUMBER–MTN-CR-ADTRACK005-26)

Level: MTN Level 2

Reports to: Chief Customer Experience Officer

Job summary

Provide the Chief Customer Experience Officer with administrative and general support by ensuring effective and efficient management and co-ordination of the workflow within and from the CCEO’s office for the smooth running of the Customer Relations Division.

Context:

• Evolving Digital Telecommunication business and business models.
• Multiregulated environment.
• Increasing demand for digital experiences and data-driven decisions to keep up with customers.
• A shift from share of market to share of life.
• Evolving business models and partnership management.
• Brand Reputation
• Increasing traditional and non-traditional competitors complimented by growing price wars.

Key Tasks:

• Coordinate meeting requests, customer engagements, stakeholder interactions, and correspondence on behalf of the CCEO.
• Coordinate the CCEO's calendar, appointments, meetings, travel arrangements, and daily schedule to ensure effective prioritization and optimal use of executive time.
• Prepare daily briefs, executive summaries, meeting packs, briefing notes, presentations, and other materials required for decision-making and customer experience leadership engagements.
• Coordinate and manage correspondence, including emails, memos, reports, and confidential communications, ensuring timely and professional responses.
• Coordinate the preparation, review, and submission of Board, Board Subcommittee, Executive Committee (ExCo), Customer Governance Forums, and other leadership meeting deliverables.
• Prepare meeting agendas, minutes, action logs, and follow-up reports, and track the implementation of agreed actions arising from customer relations, governance, and leadership meetings.
• Serve as the primary liaison between the CCEO's Office and internal and external stakeholders, fostering effective communication and collaboration.
• Build and maintain strong professional relationships with executives, senior leaders, business partners, regulatory bodies, customer partners, and key stakeholders across the organization.
• Draft, proofread, edit, and coordinate reports, presentations, speeches, communication materials, and executive correspondence.
• Prepare and coordinate weekly, monthly, quarterly, and annual Customer Relations reports, dashboards, customer experience insights, and executive updates.
• Monitor departmental projects, customer experience initiatives, service improvement programs, key milestones, risks, and deadlines, providing progress updates and escalating issues where required.
• Support the implementation, monitoring, and reporting of strategic, governance, risk, compliance, customer service, and customer experience initiatives within the Customer Relations Division.
• Assist with budgeting, procurement activities, expenditure monitoring, and related administrative processes within the division.
• Supervise office logistics, resource planning, and administrative coordination to ensure the efficient operation of the CCEO's Office.
• Manage sensitive and confidential customer, business, and organizational information with the highest level of integrity, discretion, and professionalism.

Education:

A First Degree in Social Science, Psychology, Management or a related field of study.

Experience:

• 3 years relevant experience as a PA to a C-Suite role

Professional/Technical competencies:

• Advanced Microsoft Office skills (including Microsoft Power suits and Co-pilot)
• Advanced Communication & Correspondence Management
• Knowledge of Meeting & Event Coordination Tools
• Data & Information Management
• Travel & Logistics Management
• Executive Support Systems & related tools
• Presentation & Document Preparation
• Reporting and Business writing
• Stakeholder Management
• Project Management
• Knowledge of standard office practices and procedures
• Excellent typing and computer literate

General working conditions

• Anywhere/Anytime work/ Ability to manager self/Personal accountability.

How to Apply

1. Qualified Applicants should indicate Ref number: MTN-CR-ADTRACK005-26 as the email subject and ensure that CVs are saved in their names.
2. Values are the core of MTN's Culture, our five values called "Live Yéllo" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).
3. Qualified Applicants should send their Curriculum Vitae and write up by 23rd October 2026 to: MTNGhanaRecruitment@mtn.com

Only shortlisted applicants will be contacted

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