Medicine Counter Assistant

Key Responsibilities

• Assist with dispensing medications to patients, following instructions and adhering to labeling requirements.
• Count medications accurately and ensure correct dosage is provided.
• Prepare medication labels with clear instructions for patients.
• Greet patients in a friendly and professional manner, providing clear and accurate medication information.
• Answer patient questions about over-the-counter medications and refer complex inquiries to the pharmacist.
• Process payments for medication purchases, ensuring accurate transactions.
• Assist with maintaining pharmacy inventory, including stocking shelves, rotating medications, identifying potential stock shortages and participating in stock taking.
• Assist with receiving and verifying new medication deliveries.
• Maintain accurate records of medication dispensing and sales.
• Answer phone calls and respond to patient inquiries in a timely and courteous manner
• Assist with maintaining a clean and organized pharmacy environment.
• Contribute to the overall efficiency and smooth operation of the pharmacy.

Requirements:

1. Must possess a Medical Counter Assistant (MCA) Certificate from a recognized institution.
2. At least 3 years of experience in a community or hospital pharmacy setting (experience in customer-facing roles is an advantage).
3. Basic knowledge of medicines, prescription handling, and pharmacy operations.
4. Strong communication and customer service skills with a professional and empathetic attitude.
5. Attention to detail and accuracy in dispensing, labeling, and record-keeping.
6. Ability to use basic computer applications or pharmacy management systems.
7. Organized, reliable, and a good team player able to work efficiently in a busy environment.
8. Demonstrated integrity and confidentiality in handling patient and pharmacy information.