Loan Officer(residents Of Madina And Legon Enclave)

Ensure minimum loan disbursement monthly as stated in your performance contract
Ensure repayment rate of 97% minimum
Market UCML’s Loan product
Ensure proper and accurate records of business and personal loan customers
Maintain a portfolio of personal and business loans
Report immediately red flags identified on loan customers for remedial action
Monitor loan repayment and ensure prompt payment by customers
Embark on customer visits and report on all clients within portfolio
Ensure that loans are disbursed in compliant to all company policies
Design and organize blitz days as part of activities geared towards increasing sales drive
Solicit , prepare, protect and preserve customer information as relates to company policy
Treat customers fairly by ensuring product information are effectively disclosed to customers and in a
language that they understand, as part of the take on process
Receive and resolve customer compliant by the dictates of turn-around-time (TAT) for resolving
customer complaints and give feedback to customers concerned
Be a reference-point-of-call for customer enquiries
Daily Report on client visit and calls made to clients and responses (call report)
Clean desk policy to maintain secrecy
Display exhaustive product knowledge of all products of the company
Any other duties assigned by Line Manager
Requirements
Marketing & Selling skills
Communication and presentation skills & Inter-personal skills
Credit Appraisal & Credit Management
General knowledge of the banking environment
Financial analysis & Report writing skills
Problem Solving and Decision making
Integrity, Innovation, Proactive & Assertiveness
Time Management
Persevering & Adaptability
Team Player & Results Oriented
E XP E R IE NC E /K NOWL E DG E
A minimum of 2 years’ experience in a sales and credit in the microfinance, and savings and loans,
relationship management or any other similar role
Proficiency in Microsoft Office Applications
QUALIFICATION
HND or Bachelor’s degree in any related field, sales/marketing will be an advantage
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