Junior Key Account Manager - Jumia (full Time)

About Jumia:
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
As a Junior Key Account Manager (KAM) at Jumia Ghana, you will drive category revenue and platform assortment by scaling strategic relationships across a high-volume portfolio of mid-tier and emerging sellers. You will leverage automated systems, self-service tools, and standardised guidelines to optimise dozens of vendor accounts, boost inventory depth, and maximise seller participation in major commercial events.
What you will be doing:

• Source, onboard, and grow a large portfolio of long-tail sellers to rapidly expand Jumia Ghana's product variety and inventory depth.
• Drive high content standards, competitive pricing, and reliable stock availability across thousands of emerging SKUs.
• Monitor key operational metrics including seller fulfillment rates, out-of-stock percentages, and daily revenue contributions.
• Utilise self-service tools, automated workflows, and standardized communication to manage high-volume accounts efficiently.
• Mobilise long-tail vendor participation in major Jumia Ghana shopping events, including Black Friday, Tech Week, and Jumia Anniversary Sales.
  

What we are looking for:

• Bachelor's degree in Business Administration, Marketing, Economics, or a related field, with proven experience in e-commerce or account management.
• Track record of managing high-volume vendor or seller portfolios in a marketplace environment.
• Strong data-tracking skills to evaluate fulfillment performance, sales trends, and catalog health.
• Comfort using scalable communication tools, CRM systems, and automated platforms to drive account operations.
• Strong communication and persuasion skills to motivate sellers and secure event participation.
  

Deadline for applications: 31-08-2026
Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential and functional managers;
We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
  

Please ensure to only apply for jobs with Jumia through our official website.
Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.
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