It Infrastructure Services Officer

Company Description

JPCann Associates Limited is a Ghanaian management consultancy firm providing specialized services in Governance, Risk and Compliance (GRC), business advisory, and corporate governance to private and public sector institutions in Ghana, across Africa, and beyond. The firm supports clients with enterprise risk management, development finance, organizational development, and training and capacity building. JPCann Associates Limited also delivers business process outsourcing, ISO management systems implementation, and internal audit and controls. Additional expertise includes SME development, rural and microfinance, business planning and entrepreneurship development, accountancy, and financial management services, offering clients comprehensive solutions for sustainable growth.

Role Description

The IT Infrastructure Services Officer is a full-time, on-site role based in Accra, responsible for maintaining and supporting the organization’s IT infrastructure. The role involves monitoring and managing servers, networks, and systems to ensure stable, secure, and efficient operations. The officer will provide technical support to internal users, diagnose and resolve hardware, software, and connectivity issues, and escalate complex problems when necessary. Daily tasks include performing routine system and network maintenance, applying updates and patches, managing user accounts and permissions, and ensuring data backup and recovery procedures are in place. The role also requires documentation of configurations and procedures, contributing to IT policies, and collaborating with other teams to support ongoing projects and improvements.

Qualifications

• Strong Information Technology background with practical experience in IT infrastructure and services.
• Proficiency in Troubleshooting and Technical Support to diagnose, resolve, and document user and system issues.
• Hands-on experience in Network Administration, including configuration, monitoring, and securing network devices and services.
• Skills in System Administration for managing servers, operating systems, user accounts, backups, and security controls.
• Knowledge of cybersecurity best practices, data protection, and access control methodologies.
• Familiarity with cloud services, virtualization, and enterprise productivity tools is an advantage.
• Relevant degree or diploma in Information Technology, Computer Science, or a related field; professional certifications (e.g., CompTIA Network+, Microsoft, Cisco) are beneficial.
• Ability to work on-site in Accra, prioritize multiple tasks, communicate clearly with technical and non-technical stakeholders, and collaborate effectively within a team.

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