Job descriptions & requirements
Job Summary
The Hotel Receptionist serves as the first point of contact for guests, providing exceptional customer service and ensuring a warm, professional, and efficient check-in and check-out experience. The Receptionist is responsible for managing reservations, guest inquiries, payments, and coordinating with other hotel departments to ensure a seamless guest experience.
Key Responsibilities
● Welcome guests warmly and professionally upon arrival.
● Process guest check-ins, check-outs, and room allocations.
● Handle reservations through phone, email, online platforms, and walk-ins.
● Answer telephone calls and respond promptly to guest inquiries.
● Maintain accurate guest records and reservation information.
● Process payments, issue receipts, and balance daily transactions.
● Coordinate with Housekeeping regarding room readiness.
● Liaise with Maintenance and other departments to resolve guest concerns promptly.
● Promote hotel facilities, restaurant services, spa services, and special offers.
● Handle guest complaints professionally and escalate issues when necessary.
● Ensure the reception area remains clean, organized, and presentable.
● Prepare daily reports and shift handover notes.
● Maintain confidentiality of guest information.
● Comply with all hotel policies, operational procedures, and health and safety standards.
Qualifications & Experience
● Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.
● Minimum of two (2) years' proven experience as a Hotel Receptionist or Front Desk Officer in the Hospitality Industry
● Experience using hotel reservation/PMS software is an advantage.
● Excellent written and spoken English. Skills & Competencies
● Outstanding customer service and interpersonal skills.
● Professional appearance and positive attitude.
● Excellent communication and telephone etiquette.
● Strong organizational and multitasking abilities.
● Computer proficiency (Microsoft Office and hotel management software).
● Ability to work under pressure and resolve guest issues calmly.
● Strong attention to detail and accuracy.
● Record-keeping skills.
● Ability to work weekends, holidays, and rotating shifts
How to Apply
Submit your CV to info.chateaunana@gmail.com with 'Hotel Receptionist' as subject line
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