Hotel And Kitchen Staff

Company Description Roots Hospitality International is a hospitality and lifestyle management company operating in Ghana and Côte d’Ivoire, with a focus on hotels, serviced residences, and high-end residential properties. Headquartered in Accra and active in Abidjan, the company manages a diverse portfolio that includes hotel properties, serviced apartments, luxury residential buildings, food and beverage outlets, wellness facilities, and lifestyle spaces. Roots Hospitality International combines international hospitality standards with strong local market expertise to serve both international travelers and long-term residents. The company is committed to operational excellence, guest satisfaction, and creating comfortable, distinctive living and hospitality environments. With a growing regional presence, Roots Hospitality International continues to expand its portfolio and contribute to modern hospitality and residential experiences in West Africa.

Role Description This is a full-time, on-site Hotel and Restaurant Staff role based in Ghana. The role involves providing attentive, courteous service to guests in hotel and restaurant areas, including welcoming guests, assisting with check-in and check-out, and guiding them to services and facilities. Daily responsibilities may include setting up and clearing dining areas, taking orders, serving food and beverages, handling basic cash or POS transactions, and maintaining cleanliness and hygiene standards in guest and service areas. Team members may support front desk operations, room preparation, and coordination with kitchen and housekeeping staff to ensure a smooth guest experience. The position requires flexibility to work shifts, weekends, and holidays as part of a collaborative hospitality team.

Qualifications

• Strong customer service and guest relations skills, with a friendly, professional, and service-oriented attitude.
• Basic food and beverage service knowledge, including order taking, serving, and table setting standards.
• Ability to follow hygiene, safety, and cleanliness procedures in restaurant, kitchen, and hotel areas.
• Good communication skills in English; knowledge of local languages or French is an advantage.
• Ability to work in a team, follow instructions, and coordinate with front office, housekeeping, and kitchen staff.
• Organizational skills for handling multiple guest requests, managing time, and supporting busy service periods.
• Previous experience in hospitality, restaurants, or customer-facing roles is preferred but not always required.
• Willingness to work shifts, weekends, and holidays, and maintain a neat, presentable appearance in line with company standards.
• Basic computer or POS system skills are beneficial for front desk or restaurant cashier duties.
• Relevant vocational training, hospitality courses, or secondary education in a related field is an added advantage.

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