Hospital Receptionist

Company Description

Ghanaian German Specialist Hospital is a state-of-the-art healthcare facility offering comprehensive medical services, including specialized treatments, advanced diagnostics, and expert surgical procedures. Our hospital is equipped with modern medical technology and a team of highly trained professionals dedicated to delivering the best healthcare solutions.

Role Description

A hospital receptionist plays a vital role as the first point of contact for patients, visitors, and staff. The role focuses on customer service, communication, and administrative support, ensuring the smooth day-to-day running of the front desk.

Role of a Hospital Receptionist

•
Welcome and register patients and visitors in a polite and professional manner

•
Schedule and manage patient appointments

•
Answer phone calls, handle enquiries, and direct them appropriately

•
Maintain and update patient records accurately and confidentially

•
Guide patients and visitors within the hospital

•
Handle basic administrative tasks such as filing, data entry, and documentation

•
Ensure patient privacy and comply with hospital policies at all times

•
Support clinical and administrative staff with front desk duties

Overall, the hospital receptionist helps create a positive first impression, improves patient experience, and ensures efficient communication within the hospital.

Requirements

• Diploma or Degree in Business Admin, Hospitality,

HR, or related field (added advantage)

• 2years minimum experience in customer service, front desk, or administrative role

• Experience in healthcare reception is an advantage (for a hospital)

• Strong communication and interpersonal skills

• Excellent customer service and client-handling skills

• Ability to multitask and manage a busy reception

• Good with Microsoft Office (Word, Excel), emails, and basic computer use

• Good telephone etiquette being higher

<