Health Club Manager(gym) (local Hire)

Application Deadline: 22 February 2026

Department: Spa & Recreation

Location: Ghana - Accra

Description
Direct the fitness operations within the Spa department to ensure seamless service delivery while elevating safety and quality standards. This role leads, mentors, and supervises the fitness team, serving as a brand ambassador who brings our core DNA to life through guest interaction and programming.
Key Responsibilities
Administration:

• To co-ordinate the organizational and administrative functions in all areas of the fitness and recreational section. Ensures that all recreation forms and reports are forwarded on time to the relevant hotel offices properly.
• To plan and implement programs, policies and procedures and standards of performance to ensure that Kempinski international standards are met.
• Ensure implementation and compliance with duties as per job descriptions.
• Assist with the development of new products and services
• Deliver high quality service to guests
• Adhere to departmental cleaning and maintenance programs
  

Operational

• Direct operations of recreation facilities.
• To ensure that the various recreation facilities adhere to all company and hotel policies and procedures and minimum standards of performance including LQA.
• Manage, train and motivate all personnel reporting to this position.
• Provide and be responsible for the professional delivery of all recreation information to all hotel guests.
• Maintain knowledge of competitors, including location and service offering.
• Interacts with management of other departments within areas of responsibility and develops solid working relationships with them.
• Conducts regular departmental meetings and daily briefings with employees.
• To monitor service standards in all recreation facilities ensuring that subordinate employees take corrective actions as necessary.
• Administration and implementation of staff training in all aspects of the recreation’s operations.
• Responsible for the operations of the Fitness, Kids Club, and pools.
• Makes recommendations to management for modernization of equipment, service methods, service offers and improved guest satisfaction.
• To compile all employees and operational rosters and ensure compliance with them.
• Is responsible in maintaining the highest possible hygiene in and around the Recreation area especially in areas such as sauna, steam bath, Jacuzzi and the locker rooms.
• Controls and analyses on an ongoing basis, departmental costs to ensure performance against budget.
• Monitors and controls inventories for operating equipments, linen and other supplies to ensure par stocks are maintained and costs are controlled.
  

Employee Handling

• To have complete understanding of the Hotel’s employee
• Handbook and adhere to the regulations contained within.
• To ensure recreation maintains a positive relationship with all departments in the hotel.
• Responsible for supervising all aspects of employees: recruitment, recognition, disciplinary issues, etc.
• Responsible for the efficient training of all employees in all aspects of their job tasks.
• Participates in training and development programs that may improve personal or departmental standards liaising closely with training manager.
• Responsible for all the recreation employees in pertinent emergency procedures.
• To ensure all employees adhere to all hotel standards.
• To conduct performance appraisals in a timely manner and in accordance with the established hotel procedures.
  

Health and Safety

• Ensure that all employees follow all safety procedures and practices.
• Ensure adherence of the recreation facilities to Emergency procedures and Safety Manual.
• Ensure employees have a complete understanding of and adhere to the recreation and hotel policy relating to safety.
  

Guest Services

• To ensure the facilities are in perfect conditions at all times (operation and cleanliness).
• To ensure guest satisfaction at all times by ensuring that safety and service is always recreation’s first priority.
  

Other Duties

• MOD role during the week
• To report punctually wearing the correct uniform and name tag.
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationship with your colleagues and all other departments.
• To ensure you read the hotel’s employee Handbook, have an understanding of, adhere to the hotel’s rules, regulations and in particular, the policies, the procedures relating to Hygiene, Fire, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you.
• Takes inventory of the Recreation Department every 3 month.
  

Skills, Knowledge & Expertise

• Bachelor’s degree or professional diploma in Leisure Management or Hospitality Management.
• Valid certification in CPR, First Aid, and AED is strictly required.
• Possesses at least 2 years of leadership experience as a Recreation Manager or Assistant Manager within a five-star hotel.
• Demonstrated ability to generate revenue; experience managing multicultural teams is highly desirable.
• Extensive knowledge of fitness and recreation programming, safety protocols, emergency first-aid, and both individual and team sports.
• Adept at identifying and integrating community interests and modern wellness needs into the facility's offerings.
• Interpersonal abilities, with a proven track record of collaborating effectively across all levels of staff and senior leadership.
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint) and functional knowledge of Opera PMS.
• Highly developed organizational and strategic planning skills to ensure all departmental workflows are executed with precision and punctuality.
  

<