General Manager, Network Operations

Division: Network Group

Department: Network Operations

Location: Accra

Position: General Manager, Network Operations

Level: MTN Level 4

Reports to: Chief Technology Officer

Job Summary:

Manage the operations of MTN Ghana's network on a national basis to ensure a high-quality network experience for the end user and meet regulatory requirements.

Context :

• Evolution to a technology company and changing business models.
• Multi-regulated environment with multifaceted stakeholder management.
• Managed Services organisation guided by MTN Group telecommunications and ICT standards and practices.
• Rapid global technology trends and advancements.
• Partnerships, regionalisation and a diverse cultural environment are central to business operations.

At MTN, we are a purpose and value-led organization and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Key Tasks

• Manage, integrate and lead Network Operations processes, technologies, products and customer segments, aligning strategic intent with the resources required for effective execution.
• Lead operational and financial efficiencies, including the application of Artificial Intelligence, and develop an integrated Network Operations plan aligned with the Home Business.
• Oversee implementation of the Network Operations strategy and provide leadership and technical guidance to the Operations teams.
• Lead change initiatives across Network Operations and the wider Technology organisation.
• Ensure network capacity is introduced smoothly and capacity utilisation is optimised to support customer growth and asset value.
• Lead the development, review and enforcement of Network Operations policies, processes, procedures and Change Control Board requirements.
• Keep abreast of local and global Network Operations and maintenance best practices through research, conferences, seminars and communities of practice.
• Provide input into Network financial planning, budget management, expenditure control and the effective use of Network Operations CAPEX and OPEX.
• Lead supplier and vendor negotiations, conclude contractual agreements and manage delivery to meet business and regulatory requirements.
• Assess the impact of telecommunications regulations, laws and impending announcements on the business and recommend appropriate actions.
• Evaluate implementation of the operational strategy and develop initiatives to address operational gaps.
• Ensure qualified vendors are contracted and appropriate Network Operations expenditure is maintained.

Education:

• Minimum of a Postgraduate Degree in Electrical/Electronic Engineering or a related field.

Experience:

• Minimum of ten (10) years' experience, with at least five (5) years at Senior Managerial level, in a GSM/WCDMA/Fixed Mobile environment covering Network Operations and Maintenance.
• Experience managing a diverse technical team at management level and interfacing and negotiating with multiple operators and vendors.
• Experience in financial budget planning, expenditure control and contract negotiations.

Professional/Technical Competencies:

• Telecommunications principles across GSM, WCDMA and Fixed environments, including switching, transmission, radio, IP and environmental systems.
• Project, operations, maintenance and implementation/integration management across GSM, WCDMA, IP and MPLS environments.
• International telecommunications industry knowledge.
• Financial planning, annual budgeting, budget management and expenditure control.
• Vendor and contractor management and contract negotiation.
• Commercial acumen and risk management.
• Application of technological advances, including Artificial Intelligence.
• Microsoft Office Suite.

Skills/Physical Competencies:

• Assertive and influential, with strong and timely decision-making capability.
• Customer-centric, collaborative and effective in stakeholder engagement.
• Strong negotiation, leadership and people-management skills.
• Innovative, proactive and results oriented.
• High integrity, accountability and ethical conduct.
• Strong planning, prioritization and knowledge-sharing skills.
• Strong written, verbal communication and presentation skills.
• Strategic, analytical and problem-solving capability.

Must live the MTN Values of

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done
• Innovation as a way of work

How to Apply

• Applicants should indicate Ref number MTN-NWG-GMNO001-2026 as the email subject and ensure that CVs are saved in their names
• Applicants should send their Curriculum Vitae by 21st October 2026 to: MTNGhanaRecruitment@mtn.com
• Values are the core of MTN's Culture, our five values called "Live Y’ello" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).
• Only shortlisted applicants will be contacted.

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