Front Desk and Client Services Officer
Crystal Homes Ltd
Hospitality & Leisure
Real Estate
GHS
2,100 - 2,400
New
1 week ago
Job Summary
We are seeking a dynamic and proactive Front Desk and Client Services Officer to join our team. The ideal candidate will be responsible for providing excellent customer service to guests, potential clients, and residents, while also effectively marketing our properties and managing administrative tasks.
- Minimum Qualification: HND
- Experience Level: Entry level
- Experience Length: 3 years
Job Description/Requirements
Key Responsibilities:
- Greet and assist guests and potential clients upon arrival at the front desk.
- Conduct property tours to showcase available houses and amenities to potential clients.
- Schedule appointments and coordinate open days for property viewings.
- Refer clients to the General Manager for pricing and negotiation discussions.
- Send out information such as confirmed booking sheets and draft initial contracts for approval.
- Manage and maintain all relevant documents related to tenancy agreements.
- Assist in the check-in process for new tenants and serve as a point of contact for tenant inquiries and property issues.
- Monitor and manage utility meters, dstv and internet packages for all residents.
- Receive payments and issue receipts for services rendered.
- Act as the main point of contact for communication with residents, landlords, and external parties on behalf of the company.
- Serve as a spokesperson for the company, embodying our values and professionalism at all times.
Qualifications:
- Bachelor's degree from a recognized university.
- Minimum of 3 years of experience in a customer service or marketing-related role.
- Fluent in English, with excellent verbal and written communication skills.
- Intermediate Microsoft Excel Skills
- Availability to work on weekends and outside of regular working hours due to the appointment-based nature of the job.
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