Enrollment Advisor (nss Role)

Company Description Enlace Education Services is an education services organization focused on empowering students and expanding opportunities for academic and career success. The company specializes in mentorship programs, educational tours, and scholarship administration that help learners build skills, confidence, and clear direction. Enlace partners with families to plan and navigate each student’s academic pathway through structured support, personalized guidance, and access to experienced mentors. Its integrated education support framework includes scholarship assistance for students with demonstrated need, ensuring that financial or situational challenges do not limit progress. Educational tours and experiential learning activities provide real-world exposure to new cultures, industries, and technologies, fostering curiosity, creativity, and global awareness.

Role Description The Enrollment Advisor (NSS role) is a full-time, on-site position based in Accra. This role supports prospective students and families through the entire enrollment journey, including responding to inquiries, explaining program offerings, and guiding applicants through requirements and timelines. The Enrollment Advisor conducts information sessions, follows up with leads, assists with application completion, and helps match students to appropriate mentorship, scholarship, and tour programs. Daily responsibilities include maintaining accurate records in enrollment systems, coordinating with internal teams to ensure a smooth onboarding experience, and providing clear, respectful communication in person, by phone, and online. The role also involves contributing to outreach activities, gathering feedback to improve services, and upholding Enlace’s commitment to equitable access and student success.

Qualifications

• Strong communication and interpersonal skills, including the ability to explain complex information clearly and support diverse students and families.
• Customer service and advising skills, with experience in counseling, student support, or client-facing roles considered an advantage.
• Organizational and administrative skills, including accurate data entry, documentation, and basic use of enrollment or CRM systems.
• Ability to collaborate effectively with colleagues, work reliably in an on-site team setting, and manage multiple tasks and deadlines.
• Interest in education, mentorship, and student development; prior experience in education services or nonprofit work is beneficial.
• Proficiency with common office software (e.g., email, word processing, spreadsheets) and comfort using online communication tools.
• Bachelor’s degree or equivalent tertiary qualification preferred; National Service personnel and recent graduates are encouraged to apply.

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