Dairy Quality Coordinator

1. Company Description:

Twellium Industrial Company Limited entered the Ghanaian beverage market in 2013, starting with products such as Rush Energy Drink and Verna Mineral Water. The company has since expanded to produce over sixty different beverage brands and flavors, including malt-based drinks and carbonated soft drinks, all made in Ghana and designed to be affordable.

Twellium also produces McBerry biscuits and cakes, featuring a diverse range of products prepared under strict health and safety measures. The company is renowned for its commitment to quality and excellence, with a strong lineup of market-leading brands enjoyed by consumers across the region.

2. Job Purpose:

The quality Manager should be able to lead the quality team and the laboratory analysis to secure dairy produced items are with standards and norms.

3. Duties and Responsibilities:

• Quality System Management: Establish quality procedures, standards, and standard operating procedures (SOPs) aligned with frameworks like ISO 9001.
• Compliance & Audits: Conduct internal audits, coordinate third-party audits, and ensure compliance with safety and industry regulations.
• Process Improvement: Apply methodologies like Lean or Six Sigma, track defect rates, and perform Root Cause Analysis to optimize production and cut waste.
• Supplier & Vendor Quality: Work with purchasing teams to set supplier criteria, audit incoming materials, and evaluate supplier reliability.
• Customer Resolution: Investigate client complaints, analyze product failures, and implement Corrective and Preventive Actions (CAPA).
• Team Leadership: Supervise quality inspectors/technicians and train staff across departments on quality standards.
• Implementing methods to inspect, test and evaluate products and production equipment.
• Precision: Ensuring that products adhere to quality standards.
• Reporting: Preparing reports by collecting, analyzing and summarizing data.
• Working according to deadlines for the delivery of products.
• Training and managing production line staff in production practices and quality assessment of goods.
• Tracking products through the manufacturing process to guarantee that each part of the process is correct.
• Performing detailed and recorded inspections of final products so the products are up to industry and company standards.
• Eliminating products that are not up to standards and finding the reasons for product problems.

4. Required Skills & Qualifications:

• Bachelor’s degree in Engineering, Quality Management, or related technical field.
• 5+ years as Quality Coordinator / Manager in FMCG Industry is mandatory, milk and beverages industries are preferred.
• HACCP, Six Sigma (Green/Black Belt), Certified Quality Manager (CQM), or ISO Lead Auditor.
• Statistical Process Control (SPC), root cause analysis, hardworking, auditing, technical writing, leadership.

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