We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
Effectively handles inquiries and requests from corporate and professional traders
Continuously upgrade skill sets
Lead by example to demonstrate full ownership of outstanding customer service
Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
Experience and a deep interest in working with Finance, Mathematics or Statistics
Good understanding of trading and derivatives markets
Strong analytical ability
Experience in customer relations, ability to handle requests and inquiries is essential
Excellent communication skills in English
Passionate about cryptocurrency and blockchain world
Security and privacy focus
Familiar with Office Suites (especially Excel)
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