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1 month ago

Job Summary

Implementing HR software is typically a difficult and lengthy process. We’re here to change this. As the first Customer Success Manager, you’ll have a direct influence in the way we go about it. Being the voice of the customer and identifying best practices to shape our operations and the experience of our customers.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

What you’ll be doing:

  • Collecting customer requirements and design implementation strategies to achieve their business objectives
  • Onboarding new customers, including product implementation and project management for GTM
  • Working with customers to drive product adoption within their organization and building strategies to continually increase engagement
  • Implementing a system to document and communicate product feedback to relevant teams including Product, Engineering, Sales, Marketing, and Operations
  • Building and maintaining internal and external knowledge base for customers and internal teams to reference, including self-service instructions


What you'll need:

  • Experience developing trusted relationships with new clients and serving as a consultant
  • A bachelor's degree
  • 2+ years of experience in account management/customer success


Nice to have:

  • Expertise in implementing and driving engagement of HR SaaS products
  • Experience managing project launches and GTM plans with clients
  • A STEM background

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