R
2 months ago
Job Summary
Implementing HR software is typically a difficult and lengthy process. We’re here to change this. As the first Customer Success Manager, you’ll have a direct influence in the way we go about it. Being the voice of the customer and identifying best practices to shape our operations and the experience of our customers.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 5 years
Job Description/Requirements
What you’ll be doing:
- Collecting customer requirements and design implementation strategies to achieve their business objectives
- Onboarding new customers, including product implementation and project management for GTM
- Working with customers to drive product adoption within their organization and building strategies to continually increase engagement
- Implementing a system to document and communicate product feedback to relevant teams including Product, Engineering, Sales, Marketing, and Operations
- Building and maintaining internal and external knowledge base for customers and internal teams to reference, including self-service instructions
What you'll need:
- Experience developing trusted relationships with new clients and serving as a consultant
- A bachelor's degree
- 2+ years of experience in account management/customer success
Nice to have:
- Expertise in implementing and driving engagement of HR SaaS products
- Experience managing project launches and GTM plans with clients
- A STEM background
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