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Customer Service Representative

Impact Brands

Customer Service & Support

3 weeks ago

Job Summary

We are looking for a Customer Service Representative to join our team at IMPACT BRANDS. IMPACT BRANDS is a fast-growing, innovative USA-based company specializing in health, beauty, and pet products development. Are you passionate about making a positive impact in people's lives? If so, this role is perfect for you! As a Customer Service Representative, you will have the unique opportunity to take ownership of resolving escalated or complex calls from customers. Your dedication and commitment to providing exceptional service will be the key to turning average customer experiences into truly exceptional ones.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

During a Typical Day, You’ll:
•  Open and maintain customer accounts
•  Resolve product or service questions to ensure customer satisfaction
•  Recommend products or services based on customer needs
•  Contribute to team efforts and achieve related goals
•  Manage incoming calls, chats & emails, and provide assistance
•  Maintain and handle customer inquiries, records and documentation
•  Deliver excellent customer service with a positive attitude


Requirement:
•  3-5 years experience with customer service
•  Willingness to learn
•  Available to work full-time work (24/7 rotating shifts, 40 hours a week)
•  Excellent English speaking and writing skills
•  Stable internet connection and a quiet workspace
•  Equipment to work with (computer or laptop, headset with a microphone)

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