Customer Service Representative

Key Responsibilities:

• Respond promptly to customer inquiries via chat, phone, and email.
• Actively engage with potential users, answering questions to convert leads into active, depositing players.
• Assist users with account setup, login issues, and seamless transactions.
• Handle complaints and resolve issues quickly and professionally to ensure high player retention.
• Guide customers on how to use the platform and educate them on new features or promotions.
• Escalate complex technical or payment issues to the appropriate internal teams.
• Keep accurate, detailed records of customer interactions and conversion metrics.

Requirements:

•  Minimum SHS or Diploma (A Degree is an advantage).
• Must be tech-savvy and highly comfortable using smartphones, mobile platforms, and computers.
• Strong communication and persuasive skills (spoken and written English).
• Experience in customer service is required
• Experience in telecom telesales, lead conversion, or telesupport is a strong advantage.
• Ability to work under pressure, manage multiple customers simultaneously, and meet performance targets.
• Must be available to work rotating shifts.

Preferred Qualities:

• Fast learner and highly adaptable to new digital tools.
• Good problem-solving skills with a proactive mindset.
• Friendly, professional attitude with a natural ability to build rapport with users.

What We Offer:

• Competitive base salary.
• Performance bonuses based on lead conversion and service metrics.
• Training and growth opportunities.
• Friendly and fast-paced work environment.

Working Hours & Schedule:

Our customer support team operates across three shifts. This role requires flexibility, as you will be scheduled to work morning, evening or weekends on a rotational basis. However, individual working hours will be capped at 7 to 7.5 hours per shift.

Location: Accra / Haatso (Candidates residing in or near Haatso will be prioritized)

Salary: Attractive