Client Service & Traffic Manager - Advertising

Position: CLIENT SERVICE & TRAFFIC MANAGER

Industry: Advertising & Marketing

Location: Accra, Ghana

Experience: Minimum 4 Years

Job Summary

Our client, a reputable advertising agency, is seeking a highly organised, proactive, and results-driven Client Service & Traffic Manager to oversee client relationships, coordinate internal workflows, and ensure the timely delivery of advertising campaigns and projects.

Key Responsibilities

• Manage client relationships, ensuring excellent service delivery and client satisfaction.
• Serve as the primary liaison between clients and internal creative, digital, media, and production teams.
• Coordinate project workflows, assign tasks, and monitor timelines to ensure timely delivery.
• Manage creative briefs, campaign schedules, approvals, and project deliverables.
• Prioritise multiple projects and allocate resources effectively across teams.
• Monitor campaign progress, identify potential delays, and resolve workflow challenges.
• Ensure all advertising materials meet client expectations, quality standards, and deadlines.
• Support client retention, account growth, and business development initiatives.
• Prepare project status reports and provide regular updates to clients and management.
  

Qualifications & Requirements

• Bachelor's degree in Marketing, Advertising, Communications, Business Administration, or a related field.
• Minimum of 4 years' relevant experience in client service, account management, traffic management, or project coordination, preferably within an advertising agency.
• Strong understanding of advertising agency operations, creative processes, and campaign execution.
• Proven ability to manage multiple client accounts, projects, and competing deadlines.
• Excellent communication, interpersonal, negotiation, and problem-solving skills.
• Strong organisational, time-management, and multitasking abilities.
• Experience working with creative, digital, media, and production teams.
• Proficiency in project management tools and Microsoft Office applications.
• Ability to work effectively under pressure in a fast-paced agency environment.

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