Catalog Agent

Company Description

Chalé Now is redefining the shopping experience in Ghana by providing unparalleled speed, reliability, and convenience. By leveraging smart technology, we deliver essentials, groceries, hot meals, and more in under 20 minutes. With a focus on customer obsession, purposeful innovation, operational excellence, and long-term trust, Chalé Now ensures stress-free shopping that saves time and simplifies modern living. Every order reflects our promise to prioritize customers and provide exceptional service.

Role Description

The Catalog Executive is responsible for managing and maintaining the company’s product catalog to ensure accuracy, completeness, and consistency across all listings. This role plays a key part in enhancing the customer shopping experience by ensuring product information, images, and pricing are properly maintained and aligned with company standards.

This is a full-time, on-site position based in Accra.

Key Responsibilities

• Manage and update the product catalog to ensure accurate product information, pricing, and availability.
• Perform regular quality checks on product listings to maintain content accuracy and consistency.
• Improve product categorization and catalog structure to enhance customer navigation and searchability.
• Collaborate with internal teams to support promotional campaigns and product launches.
• Ensure product images and descriptions meet company quality standards.
• Maintain data integrity within catalog management systems and internal databases.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, E-commerce, or a related field is an advantage.
• Experience working with product catalogs, e-commerce platforms, or retail merchandising is preferred.
• Familiarity with product categorization and online retail best practices is an advantage.

Skills

• Strong organizational skills and attention to detail.
• Proficiency in Google Sheets and Microsoft Office (Excel, Word, PowerPoint).
• Good analytical and data management abilities.
• Effective written and verbal communication skills.
• Ability to work collaboratively with cross-functional teams.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.

Nice to Have

• Experience with product photography.
• Familiarity with image editing tools such as Photoshop, Canva, or similar software.

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