Cashier & Customer Service Associate

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The ChopYard / Guest Experience
Cashier & Customer Service Associate
Welcome customers, process accurate orders and payments, and keep every handoff friendly and fast.
Accra Full-time
Business unitOnyx Food and Hospitality
Smart GroupCustomer Support
About The Role
Where you will make an impact
You will often be the first and last person a guest interacts with at The ChopYard. The role combines accurate order taking and payment handling with clear communication, a welcoming attitude, and careful coordination between customers, delivery riders, and the kitchen.
What you will do
Core responsibilities

• Welcome guests, take precise orders, and communicate them clearly to the kitchen.
• Process cash and mobile-money payments with accurate records and proper handover.
• Handle customer questions, order changes, and handoffs with warmth and speed.
• Keep the counter, ordering tools, menus, and customer area organised.
• Support order tracking, delivery handovers, and end-of-shift reconciliation.
  

What we are looking for
Role requirements

• Minimum BECE certificate; WASSCE, TVET, or customer-service training is an advantage.
• Numeracy, clear communication, and confidence handling cash and mobile-money payments.
• Experience in retail, hospitality, food service, or customer support is an advantage.
• Customer service, cash handling, digital payments, food safety, or hospitality certificate is an advantage.
  

What success looks like
Outcomes that matter

• Orders are captured accurately and communicated clearly to the kitchen.
• Cash and mobile-money transactions reconcile correctly at handover.
• Customers receive timely, respectful communication even when service is busy.
• Counter, order-tracking, and delivery handoff routines remain organised throughout the shift.
  

Why The ChopYard
Clear standards. Real ownership.
The ChopYard is building a disciplined food and hospitality operation around quality, speed, consistency, and a strong guest experience. You will join a team where practical ownership is visible in every service.
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