Associate Site Director

At Concentrix, we're not just about technology; we're about people. We believe in harnessing the power of human-centered approaches, coupled with cutting-edge technology and intelligence-driven strategies. 
 

What you’ll be doing 
 

Operational Management: 

• Assist in overseeing daily operations to ensure smooth and efficient functioning 

• Coordinate with department heads to align operations with overall organizational goals 

• Address operational issues promptly and devise solutions 
   

Staff Supervision: 

• Support the Site Director in managing, mentoring, and developing staff 

• Assist in the recruitment, hiring, and training of new employees 

• Conduct performance evaluations and provide constructive feedback 
   

Strategic Planning: 

• Participate in the development and implementation of strategic plans 

• Analyze operational processes and suggest improvements 

• Assist in setting and achieving key performance indicators (KPIs) 
   

Budget Management: 

• Assist in preparing and managing the site’s budget 

• Monitor expenditures and identify cost-saving opportunities 

• Ensure financial goals are met in collaboration with financial departments 
   

Compliance and Safety: 

• Ensure adherence to company policies and regulatory requirements 

• Promote a safe and healthy work environment for all employees 

• Implement and monitor safety protocols and procedures 
   

Stakeholder Communication: 

• Act as a liaison between site operations and senior management 

• Facilitate communication between departments and resolve conflicts 

• Represent the site in meetings and external collaborations 
   

In addition to the above you’ll 

• Collaborate with senior management and staff to develop strategic plans; coordinate with other departments to establish open communications systems that ensure information is mutually shared to achieve optimal results 

• Develop and retain team of managers, providing coaching and development opportunities that continuously build and expand both the individual and the team capabilities and bench strength 

• Drive continuous operating improvements and quality performance of site metrics such as quality, productivity, staffing, training, attrition, and costs 

• Provide expert knowledge of workforce forecasting and planning to ensure necessary staffing levels to support customer demand 

• Drive recruitment, selection, and retention of highly qualified internal and external candidates 

• Manage department resources and provide leadership to ensure that production and quality work meets company goals 

• Participate with cross-functional departments in strategic decisions designed to meet quality and service goals 

• Identify, analyse, and resolve a wide range of technical, process, and operational issues, providing quick and decisive solutions 
   

What you’ll need 

• 5 years’ experience in a Senior Operations Manager position 

• Previous BPO experience (Advantageous) 

• Excellent communication and negotiation skills  

• Experience in shaping and formulating operational strategic plans 

• Demonstrable experience of senior stakeholder management 

• Ability to deliver agreed programmes of work and embed initiatives for improvement 
   

Join Concentrix today and be part of a global family that's shaping the future of business. Apply now and let's embark on this journey together! 

Disclaimer   

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.