Account Manager

Our Account Managers key focuses will be:

• Lead the delivery of successful multi-channel marketing campaigns.
• Driving revenue growth for the client accounts you manage through identifying opportunities for client ROI.
• Ensuring high client satisfaction and retaining your client accounts long-term.

Our Account Managers are responsible for:

• Creating, delivering, and leading digital marketing campaign strategies for our clients and guiding our campaign teams to ensure we’re working together to achieve our client’s objectives.
• Acting as the point of contact between our team and the client, representing Exposure Ninja, and presenting the campaign work concisely and effectively.
• Building a great working relationship with our clients, so they consider us a partner rather than a supplier.
• Delivering successful campaign results for our clients.
• Proactively identifying and solving campaign issues, taking ownership through to resolution. Noticing problems early and taking decisive actions to solve them.
• Proactively managing client renewals and increasing contract lengths.
• Developing clients’ accounts spotting short and long-term upsell opportunities to increase ROI.
• Delivering campaign work to an excellent standard. This involves the coordination and checking of work delivered, and effective explanations of the work to clients.
• Keeping the client up to date with the work that we’re doing and keeping the team informed of any client requests.
• Managing client expectations in terms of ROI, results and turnaround time.

To be successful in this role, we recommend:

• Track record of successful client account growth and experience in managing multi-channel campaigns.
• Two years’ plus experience in a marketing or project/account management position.
• Understanding of CRO/UX principles.
• Good understanding of Google Analytics, PPC advertising and SEO principles.
• Experience working cross-functionally and managing multiple stakeholders.
• Strong numerical, analytical and creative skills.
• Engaging communicator with the ability to influence.
• Strong administration skills with an attention to detail.
• Curiosity, combined with the desire to always learn more.