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Zendesk or Similar Administrator

Zoho Recruit

Admin & Office

Healthcare GHS Confidential
New
1 week ago

Job Summary

Analyzes and translates complex technical requirements into architectural blueprints or proofs of concept for one or more information technology products and/or systems. Ensures the quality, scalability, and supportability of business applications.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Responsibilities:

  • As a Zendesk Administrator, you will manage the Zendesk instance across multiple brands
  • You will help standardize and optimize configurations, but also lead initiatives of integrations with other applications within the company
  • You will manage Zendesk instance for multiple brands and create a scalable platform
  • You will monitor performance of automation, triggers, and workflows within the Zendesk instance
  • You will monitor and use performance data to identify pain points and efficiency opportunities
  • You will maintain and manage the backlog of operational and functionality enhancement requests and work with internal stakeholders and vendors to ensure prioritization and alignment with the business
  • You will integrate additional apps and 3rd party systems as dictated by business needs


Requirements:

  • You have 5-10+ years of Zendesk or similar administration experience with in-depth knowledge of ticketing, live channel support systems, and API/App Integrations
  • You have 3+ years of experience configuring and managing a phone IVR, such as Five9
  • You have excellent communications, analytical and teamwork skills
  • You have a proven ability to deal with ambiguity in a rapidly changing business environment, resolve problems and offer impacting solutions
  • You have the ability to translate business requirements into technical deliverables
  • You have the ability to communicate vision, strategy, and statuses of projects to leadership and internal stakeholders
  • You have a Bachelors or Associate Degree in Business Management, technology or a related field



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