Z
1 month ago
Job Summary
Analyzes and translates complex technical requirements into architectural blueprints or proofs of concept for one or more information technology products and/or systems. Ensures the quality, scalability, and supportability of business applications.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 5 years
Job Description/Requirements
Responsibilities:
- As a Zendesk Administrator, you will manage the Zendesk instance across multiple brands
- You will help standardize and optimize configurations, but also lead initiatives of integrations with other applications within the company
- You will manage Zendesk instance for multiple brands and create a scalable platform
- You will monitor performance of automation, triggers, and workflows within the Zendesk instance
- You will monitor and use performance data to identify pain points and efficiency opportunities
- You will maintain and manage the backlog of operational and functionality enhancement requests and work with internal stakeholders and vendors to ensure prioritization and alignment with the business
- You will integrate additional apps and 3rd party systems as dictated by business needs
Requirements:
- You have 5-10+ years of Zendesk or similar administration experience with in-depth knowledge of ticketing, live channel support systems, and API/App Integrations
- You have 3+ years of experience configuring and managing a phone IVR, such as Five9
- You have excellent communications, analytical and teamwork skills
- You have a proven ability to deal with ambiguity in a rapidly changing business environment, resolve problems and offer impacting solutions
- You have the ability to translate business requirements into technical deliverables
- You have the ability to communicate vision, strategy, and statuses of projects to leadership and internal stakeholders
- You have a Bachelors or Associate Degree in Business Management, technology or a related field
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