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Technical Support Specialist

Revolut

Software & Data

IT & Telecoms Confidential
New
2 weeks ago

Job Summary

We’re looking for a superstar to join our team as a Technical Support Specialist. This role is about more than just ticking off tickets. It's about truly delivering “WOW” levels of service by creating a customer-centric approach, which will help us win in the external market

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

What you’ll be doing:

  • Investigating technical product issues by interacting with customers to get to the root cause of issues and guiding them through resolutions
  • Establishing a deep understanding of the Revolut People platform by becoming a product expert, enabling an outstanding customer experience
  • Escalating technical issues to product and engineering teams and sharing updates on progress with our customers
  • Stress-testing product fixes and new releases to assess product usability and ensure only the best solutions reach our customers


What you'll need:

  • Fluency in English with excellent communication skills
  • A bachelor’s degree
  • Strong numeracy, analytical, and IT skills
  • The ability to explain complex issues in an easy and understandable manner
  • Great attention to detail


Nice to have:

  • Experience working in Technical Support (L1/L2)
  • Knowledge of SQL, Jira, and Google Cloud

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