Technical Program Manager - Quality & Reliability

Eight Sleep

Quality Control & Assurance

IT & Telecoms Confidential
1 month ago

Job Summary

Eight Sleep is the first sleep fitness company. At Eight Sleep we design products at the forefront of sleep innovation. Our mission is to make people’s sleep count for more, using innovative technology, detailed design, and proven science and data to personalize and improve each night for everybody—changing the way people sleep forever.

  • Minimum Qualification:Degree
  • Experience Level:Management level
  • Experience Length:4 years

Job Description/Requirements

How you’ll contribute:

  • Own Field Failure Rate as a mission-critical KPI for the organization

  • Work with both Quality (Manufacturing) and Reliability (Engineering) stakeholders to drive toward concrete Field Failure Rate milestones

  • Create detailed project timelines and make adjustments as needed, setting clear expectations for the working group, including constraints and mitigation plans

  • Own continual improvement processes for existing and new products

  • Drive data collection and analysis as a function

  • Act as a translator and liaison between technical and non-technical stakeholders by distilling technical concepts into easy-to-understand explanations

What you need to succeed:

  • Extensive knowledge of both manufacturing principles and reliability engineering practices

  • 4+ years of experience in quality or reliability engineering 

  • 2-3 years of experience in Technical Project or Program Management

  • Ability to effectively communicate with overseas teams/vendors and driving results through asynchronous communication

  • Strong oral and written communication skills

  • Deductive and first principles problem-solving abilities and a passion for making complex things simple(r)

  • A team mentality with the instinct to put the needs of the project and group first

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