Technical Account Manager (TAM)

Duties and  Responsibilities:

• Serve as the primary contact for Ookla's top-tier customers, ensuring their needs are promptly addressed      
• Cultivate and strengthen relationships across customers' business and technical domains      
• Educate, train, and support clients to optimize their utilization of our product suite      
• Resolve customer queries and issues promptly, escalating when necessary within Ookla      
• Engage with Director and C-Level executives to support their business objectives      
• Collaborate internally with sales teams to assess account health and identify growth opportunities, aiding in pre-sales activities      
• Advocate for customer requirements within Ookla, representing their interests      
• Participate in customer meetings as requested, whether onsite or remote      
• Continuously expand your knowledge and application of new technologies to support customer growth      
• Strategically address business, product, and technical challenges to help customers leverage Ookla's data products      

Requirements:       

• 5-10 years of enterprise-level technology-related support or account management experience      
• Strong customer focus with a bias for action      
• Experience supporting emerging products/services in new markets preferred      
• Proficiency in establishing and nurturing relationships across customer organizations      
• Exceptional technical problem-solving skills with an ability to adapt quickly to new technologies      
• Experience with data analytics tools such as Tableau, SQL, and advanced Excel functions      
• Familiarity with internet, cellular, and broadband technology and infrastructure      
• Proficiency in RAN/RF is advantageous      
• Self-motivated with a history of timely execution and follow-through      
• Excellent verbal and written communication skills, with the ability to engage effectively across all organizational levels      
• Fluency in both Polish and English is required; Russian proficiency is a plus      
• Familiarity with Ookla's product offerings or similar technology-based products is advantageous      
• Willingness to travel regularly for client meetings and corporate functions      
• Global business experience preferred, with a focus on international customer support      
• Technical program or project management experience is beneficial      
• Bachelor's degree required; Master's degree or international business education is advantageous