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Team Lead (Workforce)

Revolut

Software & Data

IT & Telecoms Confidential
3 weeks ago

Job Summary

We’re looking for a super skilled Team Lead to work with the Workforce Team Someone who understands what it takes to motivate and lead a team. Someone to develop a firm foundation for our operations and innovate on ways to scale it quickly and effortlessly. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead – let’s get in touch

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

What you’ll be doing:

  • Performing effective people management (one-to-ones, coaching, career development)
  • Controlling and monitoring daily/weekly operations, providing timely reactions to different situations
  • Acting as the point of contact for any internal or external escalation
  • Challenging process/procedures in context of continuous improvement
  • Leading the team toward success by meeting company and team KPIs
  • Assessing quality of work and making sure the team meets deadlines


What you'll need:

  • Fluency in English (min C1)
  • Prior experience within a workforce team
  • At least a year of experience managing a team of 5+ FTEs
  • The ability to work well under pressure, managing multiple projects at once and meeting tight deadlines
  • The ability to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators
  • To demonstrate sound judgement
  • Practical knowledge of SQL

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