Or your alerts
R

Team Lead (Support - Quality Control)

Revolut

Software & Data

IT & Telecoms Confidential
New
2 weeks ago

Job Summary

We’re looking for a super skilled Team Lead to work with the Quality Control Support Team Someone who understands what it takes to motivate and lead a team. Someone to develop a firm foundation for our operations and innovate on ways to scale it quickly and effortlessly. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead – let’s get in touch

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

What you’ll be doing:

  • Managing and leading a team of employees
  • Communicating company goals, safety practices, and deadlines to the team
  • Motivating team members and assesses performance
  • Providing help to management, including hiring and training, and keeps management updated on team performance
  • Communicating concerns and policies among management and team member
  • Searching for process/procedure optimisation and work improvement of the team
  • Meeting company's SLA's
  • Performing effective people management (one-to-ones, coaching, career development)
  • Assisting management with hiring processes and new team member training
  • Exercising daily/weekly control and monitoring of the operations (timely reaction on different situations)
  • Performing deep-dives on SLAs and provide RCA/trends/actions for their improvement
  • Challenging process/procedures in context of continuous improvement
  • Acting as point of contact for any internal and external escalations


What you'll need:

  • Fluency in English and at least one other European language
  • Experience in customer support
  • At least 1 year of experience in managing a team (5 -10 FTEs)
  • Experience in leading projects
  • Exceptional understanding of customer service, technical issue resolution and support best practices
  • Empathy and love for helping people
  • Strong attention to detail and analytical skills
  • Ability to work well as part of a team in a fast-paced environment
  • Ability to learn fast and solve problems independently
  • Bachelor's degree or equivalent
  • Proven record of improving SLAs for support teams
  • Experience in working with data analysis and dashboards
  • Strong communication skills, great numeracy and IT skills

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

1 year ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Report Job
Please fill out the form below and let us know more.
Share Job Via Sms

Preview CV