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3 weeks ago

Job Summary

We’re looking for a super skilled KYC Support Team Leader Someone who understands what it takes to motivate and lead a team. Someone to develop a firm foundation for our operations and innovate on ways to scale it quickly and effortlessly. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead – let’s get in touch

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

What you’ll be doing:

  • Managing the team of 10-15 KYC analysts
  • Managing the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality)
  • Conducting regular one to ones, team meetings and performance reviews
  • Challenging processes and procedure, in the context of continuous improvement
  • Raising awareness of unusual trends in performance, team, attitude and other management parameters
  • Seeking to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace


What you'll need:

  • Fluency in English
  • People management experience and skills to ensure team is working effectively together where necessary
  • Ability to work under pressure, manage multiple projects at once, and meet tight deadlines
  • Ability to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators

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