Job Summary
We’re looking for customer support superstars to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly, this is about truly delivering “WOW” levels of service to our global customer base
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 7 years
Job Description/Requirements
What you’ll be doing:
- Providing our users with an outstanding customer experience - it’s part of our mission to make Revolut users feel secure whilst using our service
- Providing excellent customer service via our in-app live chat, phone and email
- Representing Revolut online at all times
- Collaborating with other teams internationally to tackle any customers' issues
What you'll need:
- C1 English language skills
- Bachelor’s degree or equivalent
- Excellent communication skills
- Ability to explain complex issues in an easy and understandable manner
- Strong writing skills and great numeracy and IT skills
- Strong attention to detail and analytical skills
- Empathy and love for helping people
- Driven, self-motivated and highly flexible team player
- Self-learner, independent problem-solver
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