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Support Specialist (VIP/Ultra)

Revolut

Software & Data

IT & Telecoms Confidential
New
2 weeks ago

Job Summary

We’re looking for customer support superstars to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly, this is about truly delivering “WOW” levels of service to our global customer base. We want fast acting problem solvers, not script readers.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 7 years

Job Description/Requirements

What you’ll be doing:

  • Providing our users with an outstanding customer experience - it’s part of our mission to make Revolut users feel secure whilst using our service
  • Providing excellent customer service via our in-app live chat, phone, and email
  • Representing Revolut online at all times
  • Collaborating with other teams internationally to tackle customers' issues


What you'll need:

  • Proficient English language skills 
  • A Bachelor’s degree or equivalent
  • Excellent communication skills
  • The ability to explain complex issues in an easy and understandable manner
  • Strong writing skills and great numeracy and IT skills
  • Strong attention to detail and analytical skills
  • Empathy and love for helping people
  • To be driven, self-motivated, and have a highly flexible team player attitude
  • To be a self-learner with an independent problem-solver mindset

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