Student Success Manager
Easy apply
New
Job summary
As Student Success Manager, you will oversee eCampus operations and lead support teams to standardize processes and boost enrollment, retention, and tuition collection. By collaborating with stakeholders and aligning with Astria Learning's growth objectives, you will ensure a premier virtual learning experience.
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Ghana
Job descriptions & requirements
Key Responsibilities
Institutional Oversight
- Oversee eCampus operations across several partner universities.
- Ensure quality, consistency, and compliance in digital academic services.
Team Leadership & Development
- Directly manage and mentor Student Support Supervisors and Student Success Coordinators (SSC) to achieve KPIs.
- Guide daily operations while fostering professional growth, accountability, and high team performance.
Standardization & Operational Efficiency
- Develop/Improve and implement uniform processes and SOPs for SSC and eCampus team.
- Optimize workflows for student onboarding, academic readiness, and digital delivery.
Strategic Alignment & Planning
- Collaborate with Astria leadership to align operations with long-term goals.
- Translate strategic priorities into actionable operational plans.
KPI & Performance Monitoring
- Track and improve key metrics: enrollment, retention, graduation, tuition collection.
- Implement performance dashboards and proactive intervention plans for SSC teams.
Reporting & Communication
- Compile and deliver detailed operational reports, including progress, risks, and recommendations.
- Promote internal transparency and data-driven decision-making.
Partner Relations
- Build and maintain strong relationships with university partners.
- Address operational issues and coordinate institutional requests.
Budget Oversight
- Support planning and management of operational budgets.
- Identify and implement cost-efficiency opportunities.
Cross-Functional Collaboration
- Coordinate efforts with Academics, Admissions, Finance, and IT departments.
- Ensure a seamless student experience and service delivery.
Qualifications & Skills
Education & Experience
- Bachelor’s degree in Business Administration, Education, Project Management, or related field (Master’s preferred).
- 4–6 years of experience in program, academic, or operational management.
- Experience managing distributed or cross-institutional teams, preferably including SSC.
- Familiarity with LMS platforms (Moodle, Canvas), CRM systems, and student data tools.
Skills & Competencies
- Proven leadership and coaching abilities with measurable results.
- Strong understanding of operational efficiency and digital academic service delivery.
- Excellent analytical skills for KPI tracking and performance evaluation.
- Exceptional communication, presentation, and stakeholder engagement abilities.
- Strong project management skills with experience leading strategic initiatives across teams.
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
