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Job Summary

The Senior Enterprise Billing Analyst is responsible for ensuring the efficient and effective operation of timely account validations and distribution of invoices to customers. As the Billing Subject Matter Expert (SME), this position collaborates with cross-functional teams to ensure efficient and consistent adherence to Upwork guidelines. The team lead is accountable for generating and distributing Enterprise customer invoices, onboarding new hires, account setups, continuously improving billing processes, and fostering cross-department collaboration

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 7 years

Job Description/Requirements

Your Responsibilities:

• Interpret, manage, and maintain new Enterprise contracts, amendments, and extensions for order entry in the company's invoicing system.

• Support the Order to Cash process by working with the Solutions Architect team to enable our product for Enterprise Clients with signed contracts.

• Collaborate with Legal, Sales, Deal Desk, and Finance partners to resolve standard orders and contracts.

• Adapt to changing processes and changes to skus and products.

• Ensure customer records and contracts are maintained with accuracy and integrity for audit purposes.

• Translate and decipher data chain to ensure all systems reflect active contracts and their corresponding fee structure and configuration.

• Act as a resource for others in approaching, researching, and resolving complex and/or escalated billing questions and discrepancies.

• Lead training for new billing staff and ensure their continued knowledge growth after initial training.

• Maintain thorough knowledge of client billing and payment terms, while managing the complete billing process for assigned clients.

• Provide recommendations to the Billing Manager for improving internal processes, maximizing productivity and quality, and collaborate on developing standard procedures.

• Maintain current documentation of procedures and provide updates to the team.

• Manage a portfolio of enterprise clients and handle all invoicing per the client contract.

• Work with cross-functional teams such as Sales and Program Managers to solution accounts and resolve client inquiries.

• Research and respond to client and/or internal team inquiries in a timely manner.

• Ensure accurate client records are maintained, promptly report issues for intervention or escalation, and routinely review contract changes and audit the Company’s billing system.

• Calculate adjustments, generate credit memos, and rebills as needed.

• Reconcile transactions to review variances.

• Assist in audit requests.

• Execute month-end reconciliations with a high level of detail.

• Assist the collections team as needed.

• Perform other duties as assigned.

 

What it takes to catch our eye:

• Seven years of billing experience, including a minimum of three years of experience supervising all or a portion of the billing function in a professional services environment.

• Self-starter with a positive outlook and motivated attitude, with a commitment to self-improvement.

• Creative and strategic thinker with strong problem-solving skills.

• Must be proactive, exhibit a continuous improvement mindset, and have the ability to affect change.

• Proficiency with MS Excel spreadsheets, including advanced features such as vlookup, pivot tables, charts and graphs, and formulas. Proficiency in MS Word and PowerPoint.

• Demonstrated exemplary customer service and excellent verbal, written, leadership, and interpersonal skills.

• Ability to handle a fast-paced environment with multiple priorities and a constantly changing workload.

• Ability to identify root causes of problems, generate and evaluate alternative solutions, and implement problem resolutions quickly and effectively.

• Working knowledge of GAAP accounting principles.

• Bachelor’s degree required, in Accounting or Finance preferred.

• Oracle R12 knowledge is a plus.

• Working knowledge of Salesforce.

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