K
New
3 weeks ago
Job Summary
We are looking for an experienced Solution Architect, to help craft and execute technical strategies to drive our customers’ adoption and use of our API Management platform and eventually to keep their environments operationally healthy. The SA team will serve as the technical champion for many of our enterprise customers. Your technical acumen and customer-facing skills will enable you to effectively represent Kong within a customer’s environment.
- Minimum Qualification: Degree
- Experience Level: Senior level
- Experience Length: 5 years
Job Description/Requirements
What you will do:
- Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
- Establish business value for customers and help them achieve the targets and ROI
- Responsible for customer’s renewal and expansion. To that effect, explore new use cases and expand Kong’s API platform usage
- Understand, advocate and document customer’s use case, architecture and roadmap
- Effectively manage the tracking and resolution of customer escalations on behalf of product and services
- Champion and advocate for the customer within Kong. Articulate and follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively
- Manage customer accounts with Kong’s customer maturity model framework
- Periodic review of Kong implementation and walk through best practices
- And any additional tasks required by manager
What you’ll bring:
- 5+ years of demonstrated experience handling enterprise customers of all sizes in Technical Account Management, Technical Support and/or Professional Services functions in a Software/SaaS company
- Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
- Excellent communication skills and an ability to concisely explain complex technical issues and solutions
- Prior Experience working on one or more Cloud computing platforms (AWS, Azure, GCP, etc.) and/or in Unix environment
- Prior experience administering/interacting with an API management platform(s)
- Prior experience or knowledge of databases such as MySQL, MongoDB, etc.
- Prior experience or knowledge in container technologies (e.g. Docker) and Kubernetes
- Knowledge of DevOps (CI/CD, Jenkins, Chef, Travis, etc.), Security fundamentals (OAuth, OpenID specifications, etc.) & Networking fundamentals (OSI Layer model)
- Software development experience in one or more programming languages such as Java, Python, or Lua (plus)
- Prior experience working for a technology startup (plus)
- Ability to travel up to 25% of the time to meet with your accounts
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