Software QA Engineer

Expectations for your first 90 days:

• Develop a standard ticket template and ensure that all new on-call tickets submitted to the on-call rotation contain sufficient information for the engineering team to resolve them.
• Perform quality assurance on every customer-facing engineering project prior to its launch, reporting any bugs and UX issues discovered to the project’s engineers.
• Become capable of independently resolving common tickets that require code changes, including lead parser updates and spam blocklist updates

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Expectations for your first 6 months:

• Become the success team’s primary point of contact in the engineering team for customer complaints, resolving as many questions and customer complaints as possible without filing on-call tickets or escalating to on-call engineers.
• Pitch projects in our betting table cycle that would reduce on-call ticket volume or time to close common tickets
• Improve and maintain internal documentation on existing and upcoming features, including common issues and how to resolve them. Make this documentation user-facing when possible.

A day in the life of…

• Triage incoming complaints and bug reports
• Own the testing process for upcoming features
• Document features and how to resolve common issues
• Suggest UX or efficiency improvements
• Resolve lower-complexity support tickets and bugs

Qualifications

• 2+ years in a quality assurance or software engineering role
• Fluent spoken and written English at a professional level.
• Working hours must overlap with PST for at least 3 hours.
• Strong analytical and debugging skills
• Strong communication skills, able to recommend decisions using data and experience