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2 months ago
Job Summary
The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. Will also responsible for the supervision of all employees at the site, including recruiting, training, and development of their professional skills.
- Minimum Qualification: Diploma
- Experience Level: Mid level
- Experience Length: 3 years
Job Description/Requirements
How You Will Make a Difference:
- Continuously looks for opportunities to increase the efficiency of our on-site operations
- Seeks opportunities to increase our capabilities and makes recommendations to the key contact
- Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
- Recruits and interviews potential EPIQ candidates for available positions at the site
- Hires, trains, manages, and evaluates all personnel assigned to the site
- Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
- Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports
- Displays high ethical standard, integrity, work ethic, and loyalty
Qualifications & Requirements:
- College Degree preferred but not required
- Previous management experience in a client service-oriented field.
- Detail oriented with good verbal and written communication skills, with the ability to resolve complaints.
- Strong initiative required; ability to work independently with minimal direct supervision.
- Working knowledge of Microsoft products such as MS Word, Excel, and Outlook
- Ability to walk, bend, kneel, stand or sit for an extended period of time
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