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Senior Technical Architect (Professional Services)


Building & Architecture

IT & Telecoms GHS Confidential
2 months ago

Job Summary

As a highly visible and customer-facing position, you will work with an exceptional Professional Services organization, and the wider Customer Success team, including Professional Services Engineers, Project Managers, and Solution Architects. You will play a critical role in the success of Professional Services engagements as we expanded our world class professional consulting organization that has a proven track record of working with clients from different industries around the world. The Professional Services Technical Architect reports to the Senior Manager, Professional Services Technical Architects.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

What you’ll be doing:


  • Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team
  • Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)
  • Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements
  • Provide technical expertise and consultative advice during the planning stages of a customer engagement


  • Own the design, development, implementation, and support of GitLab-related Professional Services engagements
  • Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projects
  • Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements
  • Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer
  • Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required

Practice development:

  • Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kits
  • Develop case studies, presentations, design documentation, best-practice methodologies and internal process development
  • Liaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering
  • Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team
  • Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings


  • Fluent in speaking German 
  • Demonstrated progressive enterprise-level software development experience
  • Demonstrated progressive DevOps Platform experience
  • Excellent written and verbal communication skills with the ability to influence internal team members, customers and partners
  • Demonstrated problem solving and decision-making abilities with effective organizational and time management skills and the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision
  • Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change
  • Capability to apply  fundamental concepts, practices, and procedures of particular field of specialization
  • Bachelor's Degree in Information Technology, Computer Science or other advanced technical degree, or equivalent experience

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