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Senior Director, Internal Communications


Marketing & Communications

IT & Telecoms GHS Confidential
1 week ago

Job Summary

We are seeking a seasoned and strategic Senior Director of Internal Communications to lead and manage our internal communications function. Reporting to the VP, Communications the Sr Director, Internal Communications will be a key leader on Upwork’s Communications team, which is responsible for telling stories that increase Upwork awareness and favorable brand perception with internal and external stakeholders.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 10 years

Job Description/Requirements

Your Responsibilities:

  • Develop and execute a forward-thinking internal communication strategy that supports the organization's business objectives, fosters employee engagement, and enhances overall company culture.
  • Lead all corporate internal communications and content for various channels – including All Hands, weekly Q&As, leadership forums, and communications from our C-suite.
  • Build, nurture, coach and motivate a team of communicators and events & operations specialists.
  • Expand our internal communications tools and systems for maximum impact and utility, including nurturing our nascent company intranet.
  • Be a trusted advisor, building relationships across the business and partnering with our leadership team to ensure buy-in on the strategy and excellence in execution.
  • Ideate and drive effective campaigns around critical company priorities and collaborate closely with cross-functional teams on change management and crisis communications.
  • Collaborate with HR to design and execute programs that drive employee engagement, satisfaction, and a sense of belonging within the organization.
  • Evolve our metrics and feedback mechanisms to evaluate the effectiveness of internal communication initiatives. Use data-driven insights to continually refine strategies and tactics.
  • Stay current with industry best practices, emerging trends, and technologies in internal communication to recommend and implement innovative tools and approaches.

What it takes to catch our eye:

  • Excellent written and verbal communications skills.
  • Experience working for organizations that are scaling and going through change.
  • Experience working remotely and communicating with distributed teams.
  • Proven success collaborating with and influencing cross-functional partners and executives.
  • Experiencing building and leading a team.
  • Equal parts thinker and doer. 
  • Strong project management skills, ability to juggle multiple tasks simultaneously and prioritize.
  • Flexibility and growth mindset.
  • A calm demeanor under pressure.
  • Attention to detail.

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