Senior Director, Internal Communications
Upwork
Marketing & Communications
Job Summary
We are seeking a seasoned and strategic Senior Director of Internal Communications to lead and manage our internal communications function. Reporting to the VP, Communications the Sr Director, Internal Communications will be a key leader on Upwork’s Communications team, which is responsible for telling stories that increase Upwork awareness and favorable brand perception with internal and external stakeholders.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 10 years
Job Description/Requirements
Your Responsibilities:
- Develop and execute a forward-thinking internal communication strategy that supports the organization's business objectives, fosters employee engagement, and enhances overall company culture.
- Lead all corporate internal communications and content for various channels – including All Hands, weekly Q&As, leadership forums, and communications from our C-suite.
- Build, nurture, coach and motivate a team of communicators and events & operations specialists.
- Expand our internal communications tools and systems for maximum impact and utility, including nurturing our nascent company intranet.
- Be a trusted advisor, building relationships across the business and partnering with our leadership team to ensure buy-in on the strategy and excellence in execution.
- Ideate and drive effective campaigns around critical company priorities and collaborate closely with cross-functional teams on change management and crisis communications.
- Collaborate with HR to design and execute programs that drive employee engagement, satisfaction, and a sense of belonging within the organization.
- Evolve our metrics and feedback mechanisms to evaluate the effectiveness of internal communication initiatives. Use data-driven insights to continually refine strategies and tactics.
- Stay current with industry best practices, emerging trends, and technologies in internal communication to recommend and implement innovative tools and approaches.
What it takes to catch our eye:
- Excellent written and verbal communications skills.
- Experience working for organizations that are scaling and going through change.
- Experience working remotely and communicating with distributed teams.
- Proven success collaborating with and influencing cross-functional partners and executives.
- Experiencing building and leading a team.
- Equal parts thinker and doer.
- Strong project management skills, ability to juggle multiple tasks simultaneously and prioritize.
- Flexibility and growth mindset.
- A calm demeanor under pressure.
- Attention to detail.
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