Senior Director, Corporate Security & IT Operations

As an SRE you will:

• Identity & Access: Oversee secure identity and access management and data protection programs in conjunction with the InfoSec team to enforce policies and uphold data integrity.
• Manage the IT Ops departmental budget
• Vendor Management: Build / maintain relationships with software and hardware vendors and service providers
• Directly participate in IT Security improvements and support as required (i.e., be hands-on)
• Establish seamless processes to onboard, change and offboard resources from IT services
• Own and maintain Corporate Security & IT Operations applications
• Document and enforce new and current IT policies and procedures
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA)
• Run the IT Service desk, define and manage ticket SLAs, and move towards greater automation (and where appropriate) self-service of tickets
• Proven ability to successfully recruit, manage, motivate and develop high performing teams
• Negotiates and influences the opinions and decision making of internal senior leaders on matters of significance to the division.
• Consistently demonstrates, models and coaches managers and senior managers on GitLab's remote working competencies.
• Proactively communicates with leadership about progress and outcomes and how strategy and contributions support higher-level priorities and initiatives.
• Focuses the team’s communication and productivity

Requirements:

• Academic background in STEM
• 10+ years of IT and/or Security leadership experience
• 5+ years' experience in IT operations management, focusing on ITIL processes, service desk, identity and access management, infrastructure, and support.
• Strong understanding of Identity Management (SSO, SAML, OAuth, etc.), API integration (REST), Scripting (Bash, Powershell)
• SaaS experience: Expert level understanding of tools like Google Workspace, Okta, Zoom, Slack etc.
• InfoSec experience partnering with internal information security and compliance teams. SOX experience is a plus.
• Team building experience. Past experience managing a global support team.
• Experience working on a fleet of MacOS and ChromeOS endpoints  
• Proven ability to effectively lead and meet business objectives in a global, collaborative and high performance work environment.
• Change management knowledge and ability to operate effectively in fast-paced environment.
• Desirable: PMP, ITIL certification. CISSP or similar certification is a plus.
• Demonstrated experience in vendor management and capacity planning in a fast growth environment.