People Operations Generalist

Responsibilities

• Support in the delivery of HR programs and processes related to workforce planning, employee engagement, performance reviews, promotion process and talent development in a remote environment
• Serve as a point of contact to team members, answer questions, and help employees navigate inquiries
• Proactively identify areas for process improvement and contribute to the overall efficiency of People Operations
• Stay informed about industry trends and best practices in HR
• Generate HR metrics and reports to assist in data-driven decision making
• Lead integrations, maintenance and new features within our HRIS system HIBob and Google Drive
• Ensure compliance with labor laws and regulations, staying up-to-date on relevant changes
• Administer employee benefits programs, including health insurance, retirement plans, and other perks
• Work with external vendors to ensure seamless benefits administration
• Conduct surveys and gather feedback to continuously improve employee satisfaction
• Plan and execute employee engagement initiatives to foster a positive work environment
• Support the performance review process and provide guidance on goal setting and feedback
• Support the onboarding and offboarding process for employees and contractors
• Assist in our bi-annual promotion process
• Manage PEO relationships (TriNet and Deel) and be comfortable managing HR practices in multiple different countries
• Collaborate with HR, talent team and other cross-functional team members on developing processes and reporting/iterating on existing ones to create greater efficiency
• Maintain and update internal HR documentation, including promotion letters, immigration, the company handbook and policies

Qualifications

• 3-5 years progressive HR experience
• Bachelor's degree in Human Resources, Business Administration, or a related field
• Strong analytical and problem-solving skills, with a successful track record of implementing processes that scale
• Prior experience working on an international stage primarily with Canada, the United States, and the United Kingdom with a focus on compliance
• Experience working with EOR providers supporting EMEA, APAC and LATAM regions
• Experience implementing an HRIS system and setting up best practices; specifically working with HiBob, Trinet, and Deel
• Benefits administration experience
• An ability to work independently to manage multiple ongoing projects and programs with high attention to detail and organizational skills
• Exceptional ethics around confidentiality and highly sensitive information
• An innovative problem solver who is proactive and loves to get things done
• Strong interpersonal skills, good intuition, and the ability to communicate to all levels of the organization
• Experience in a remote first distributed start-up or growth stage environment
• Most importantly, you are a good human who enjoys working with a positive and collaborative team