Junior Panel Operations Manager

What you’ll be doing

• Collaboratively work within the Panel Operations team to strategize and execute our Panel Strategy
• Identify required user segments and devise effective acquisition strategies
• Uplift quality assurance within the panel network to guarantee the highest quality standards
• Develop and oversee the implementation of our brand loyalty strategy focusing on user engagement and retention.
• Manage an efficient user support system to boost user satisfaction
• Understand and manage panel network cost components and identify areas for economic efficiency
• Keep track and report on KPIs, and their impact on COGS and gross margin
• Define, document, and refine processes and procedures across all panels for continuous improvement
• Be the go-to expert for our panel network and foster strong relationships with other internal teams

You will thrive in this role if

• You have a degree in Psychology, Sociology, Business Administration, Market Research, Statistics, or similar data-related concentrations
• You have at least 1-2 years of market research industry experience, preferably with online panels
• You have a great understanding of data analysis and associated tools such as Excel, SPSS etc.
• You are fluent in English. Knowledge of German, French or Spanish is a big plus
• You have excellent communication skills, a hands-on mentality, pragmatism, and proactivity, as well as an affinity for numbers, data - and teamwork
• You have strong attention to detail and you are a highly conscientious individual
• You have the ability to work independently and self-motivate/organize yourself
• Previous experience in community management is a bonus