Housekeeping Manager

Company Description

The C Resort & Residences is a coastal retreat located along the shoreline of New Ningo-Prampram in Greater Accra, Ghana. Combining oceanfront accommodations with leisure and nature, the resort features seaside suites, dining at The Breeze Bar & Grill, swimming pools, padel tennis, and an eco-friendly focus that includes an active turtle sanctuary and mini-zoo.

Role Description

• Oversee the daily operations of the Housekeeping Department.
• Supervise, train and manage housekeeping staff, including duty allocation and performance monitoring.
• Conduct regular inspections of guest rooms, public areas and other assigned areas to ensure quality standards are consistently maintained.
• Coordinate closely with Front Office to ensure timely room readiness and accurate room status.
• Work with Maintenance to identify, report and follow up on maintenance issues affecting guest rooms and public areas.
• Manage linen, towels, uniforms, cleaning supplies and other housekeeping inventory.
• Monitor stock levels, usage and departmental costs while minimising wastage.
• Coordinate laundry operations and maintain appropriate linen par levels.
• Ensure proper cleaning schedules, deep-cleaning programmes and housekeeping checklists are followed.
• Respond to and resolve housekeeping-related guest concerns promptly and professionally.
• Ensure compliance with health, safety and hygiene standards.
• Prepare and maintain relevant housekeeping reports and records 

Requirements

• Diploma or degree in a relevant field
• Minimum 3 years of housekeeping experience, with previous supervisory or managerial experience in a hotel or resort.
• Strong knowledge of hotel housekeeping operations, room inspection and cleaning standards.
• Experience in linen, laundry and housekeeping inventory management.
• Strong leadership, organisational and communication skills.
• Excellent attention to detail and a strong commitment to cleanliness and guest satisfaction.
• Ability to work effectively under pressure in a fast-paced hospitality environment.
• Ability to work flexible hours, including weekends and public holidays. 

Please send your CV to accounts@thecresort.com 

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