Relationship Officers

• Identify, onboard, and nurture individuals, groups, and student customers within assigned communities.
• Build trust through consistent engagement, transparency, and accurate communication of solutions and processes.
• Conduct pre-onboarding education sessions on safe banking practices and fraud prevention.

• Educate customers on savings discipline, digital transactions, and basic financial literacy.
• Support customers to download, register, and navigate digital solutions confidently.
• Promote use of digital channels to reduce cash dependency and enhance transaction safety.

• Conduct cash collections only through approved, system-logged channels.
• Ensure immediate digital reconciliation and confirmation of every transaction.
• Follow the “Trust Charter” guidelines on customer confidentiality and integrity.

• Capture accurate customer data, business profiles, and behavioral insights through field tablets or app tools.
• Diagnose simple business patterns to inform customer segmentation.
• Provide field reports on customer engagement, digital adoption, and feedback trends.

• Adhere strictly to policies on cash handling, data privacy, and field ethics.
• Educate customers on common fraud tactics and escalation protocols.
• Report suspicious activities, customer complaints, or policy breaches immediately.

• Act as ambassador during market activations, financial literacy programs, and partnership events.
• Maintain a professional image at all times — in conduct, communication, and appearance.

Qualifications and Experience

• Minimum of a Diploma or HND in Marketing, Business Administration, Finance, or a related field. A Bachelor’s degree is an advantage.
• 1 - 3 years of proven sales experience, preferably in microfinance, banking, insurance, telecommunications (mobile money), or Fast-Moving Consumer Goods (FMCG).
• Fresh graduates with a strong desire to build a career in sales and a demonstrated aptitude for persuasion (through campus/leadership activities) are encouraged to apply.
• Excellent knowledge of the local Accra business environment and communities.
• Strong communication and negotiation skills.
• Basic numerical and record-keeping skills.
• Proficiency in using a smartphone for reporting; familiarity with basic MS Office (Excel, Word) is a plus.
• Must be willing to be in the field 80% of the time.

Competencies and Attributes

• Resilient and Goal-Oriented: Driven to meet and exceed targets.
• Integrity: Honest, trustworthy, and committed to client protection.
• Excellent Communication: Fluency in English and strong proficiency in at least one major local language (Twi, Ga, Ewe, Hausa).
• Relationship Builder: Personable, patient, and a good listener.
• Self-Motivated: Able to work with minimal supervision in the field.
• Professional Appearance: Neat, presentable, and projects a positive company image.

Interested and qualified candidates should submit their Curriculum Vitae (CV) to: mirans.consult@gmail.com 

Salary: Attractive

Location: Accra